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Work Orders / Get

  • Article
  • 3 minutes to read

Operation Information

Retrieves information about a Work Order record from IBM Maximo.

This is a Premium Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type Username + Password.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose Username + Password in the Type pick list;
  • Give the Username + Password KeySafe key a Title (this is the name / identifier for the Username + Password account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
Username string Authentication Username
Password string Authentication Password
API Endpoint string Optional API Endpoint

Tip

Populate the API Endpoint field with your logged in URL, preceding /ui/login. For example: https://your-subdomain.mro.com/maximo.

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked Username + Password account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
Work Order Reference id string The reference number of your Maximo Service Request Yes None provided

Output Parameters

Display Name ID Type Description
Operation Status opStatus string The status of the iBridge operation (ok/fail)
Error error string Any errors returned from the operation, should the status be fail
Parent parent string Parent
Affected Phone affectedphone string Affected Phone
Is This A Task istask boolean Is This A Task
Task Id taskid string Task Id
Work Order Priority wopriority string Work Order Priority
Commodity Group commoditygroup string Commodity Group
Owner owner string Owner
Owner Group ownergroup string Owner Group
Asset Site ID assetsiteid string Asset Site ID
Site ID siteid string Site ID
Class Structure ID classstructureid string Class Structure ID
Reported Priority Description reportedpriority_description string Reported Priority Description
Reported Phone reportedphone string Reported Phone
Reported Email reportedemail string Reported Email
Store Room Status Description storeroommtlstatus_description boolean Store Room Status Description
Commodity commodity string Commodity
Report Date reportdate string Report Date
Has Solution hassolution boolean Has Solution
Actual labor Cost actlabcost number Actual labor Cost
Status Description status_description string Status Description
Has Children haschildren boolean Has Children
Include Tasks In Schedule inctasksinsched boolean Include Tasks In Schedule
Premature Due Date pmduedate string Premature Due Date
Status status string Status
Work Order Phone Number phone string Work Order Phone Number
Internal Priority Description internalpriority_description string Internal Priority Description
Work Order Is Flow Controlled flowcontrolled boolean Work Order Is Flow Controlled
Contract contract string Contract
Org ID orgid string Org ID
Reported By Name reportedbyname string Reported By Name
Actual Finish actualfinish string Actual Finish
Is Known Error isknownerror boolean Is Known Error
Status Date statusdate string Status Date
Affected Person affectedperson string Affected Person
Reported Priority reportedpriority number Reported Priority
Class class string Class
Description description string Description
Act Labor Hours actlabhrs number Act Labor Hours
Site Visit sitevisit boolean Site Visit
Asset Org ID assetorgid string Asset Org ID
Long Description description_longdescription string Long Description
Reason For Change reasonforchange boolean Reason For Change
Problem Code problemcode string Problem Code
Affected Date affecteddate string Affected Date
Asset Number assetnum string Asset Number
Title Group persongroup string Title Group
On Behalf Of onbehalfof string On Behalf Of
Interruptible interruptible boolean Interruptible
Estimated labor Cost estlabcost string Estimated labor Cost
Downtime downtime boolean Downtime
Who Is This Change For whomischangefor string Who Is This Change For
Actual labor Cost actoutlabcost string Actual labor Cost
Estimate labor Hours estintlabhrs string Estimate labor Hours
Inspector inspector string Inspector
Failure Code failurecode string Failure Code
Milestone milestone string Milestone
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