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Problems / Get

  • Article
  • 3 minutes to read

Operation Information

Retrieves information about an Problem record from IBM Maximo.

This is a Premium Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type Username + Password.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose Username + Password in the Type pick list;
  • Give the Username + Password KeySafe key a Title (this is the name / identifier for the Username + Password account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
Username string Authentication Username
Password string Authentication Password
API Endpoint string Optional API Endpoint

Tip

Populate the API Endpoint field with your logged in URL, preceding /ui/login. For example: https://your-subdomain.mro.com/maximo.

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked Username + Password account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
Problem Id id string The reference number of your Maximo Problem Yes None provided

Output Parameters

Display Name ID Type Description
Operation Status opStatus string The status of the iBridge operation (ok/fail)
Error error string Any errors returned from the operation, should the status be fail
Unique ID's _id string None provided
Ticket UID ticketuid string None provided
Global Ticket ID globalticketid string None provided
Date of the Problem's creation isknownerrordate string None provided
Owner Group ownergroup string None provided
Date of First Contact actualcontactdate string None provided
Affected Phone Number affectedphone string None provided
Reported Priority Description reportedpriority_description string None provided
Reported Phone reportedphone string None provided
Reported Email reportedemail string None provided
Description of the problem description boolean None provided
Problem Code problemcode string None provided
Class Description class_description string None provided
Vendor vendor string None provided
Problem Owner owner string None provided
Status Description status_description string None provided
Reported By reportedby string None provided
Ticket ID ticketid string None provided
Status status string None provided
Affected Email affectedemail string None provided
Internal Priority Description internalpriority_description string None provided
Related To Global relatedtoglobal boolean None provided
Change By changeby string None provided
Org ID orgid string None provided
Reported By Name reportedbyname string None provided
Actual Finish actualfinish string None provided
Is Known Error isknownerror boolean None provided
Status Date statusdate string None provided
Affected Person affectedperson string None provided
Reported Priority reportedpriority number None provided
Class class string None provided
Act Labor Hours actlabhrs number None provided
Impact of Problem impact `string None provided
Change Date changedate string None provided
Affected Date affecteddate string None provided
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