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Problems / Get

  • Article
  • 3 minutes to read

Operation Information

Retrieves information about an Problem record from IBM Maximo.

This is a Premium Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type Username + Password.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose Username + Password in the Type pick list;
  • Give the Username + Password KeySafe key a Title (this is the name / identifier for the Username + Password account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
Username string Authentication Username
Password string Authentication Password
API Endpoint string Optional API Endpoint

Tip

Populate the API Endpoint field with your logged in URL, preceding /ui/login. For example: https://your-subdomain.mro.com/maximo.

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked Username + Password account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
Problem Id id string The reference number of your Maximo Problem Yes None provided

Output Parameters

Display Name ID Type Description
Operation Status opStatus string The status of the iBridge operation (ok/fail)
Error error string Any errors returned from the operation, should the status be fail
Unique ID's _id string Unique ID’s
Ticket UID ticketuid string Ticket UID
Global Ticket ID globalticketid string Global Ticket ID
Date of the Problem's creation isknownerrordate string Date of the Problem’s creation
Owner Group ownergroup string Owner Group
Date of First Contact actualcontactdate string Date of First Contact
Affected Phone Number affectedphone string Affected Phone Number
Reported Priority Description reportedpriority_description string Reported Priority Description
Reported Phone reportedphone string Reported Phone
Reported Email reportedemail string Reported Email
Description of the problem description boolean Description of the problem
Problem Code problemcode string Problem Code
Class Description class_description string Class Description
Vendor vendor string Vendor
Problem Owner owner string Problem Owner
Status Description status_description string Status Description
Reported By reportedby string Reported By
Ticket ID ticketid string Ticket ID
Status status string Status
Affected Email affectedemail string Affected Email
Internal Priority Description internalpriority_description string Internal Priority Description
Related To Global relatedtoglobal boolean Related To Global
Change By changeby string Change By
Org ID orgid string Org ID
Reported By Name reportedbyname string Reported By Name
Actual Finish actualfinish string Actual Finish
Is Known Error isknownerror boolean Is Known Error
Status Date statusdate string Status Date
Affected Person affectedperson string Affected Person
Reported Priority reportedpriority number Reported Priority
Class class string Class
Act Labor Hours actlabhrs number Act Labor Hours
Impact of Problem impact string Impact of Problem
Change Date changedate string Change Date
Affected Date affecteddate string Affected Date
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