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Operation Information
Logs a new Supportworks Call.
This is a Free Tier Integration.
Authentication
This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type Supportworks Analyst Authentication.
To create a key of this type:
- In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
- Click on the + Create New Key button;
- On the resulting Create New Key form, choose Supportworks Analyst Authentication in the Type pick list;
- Give the Supportworks Analyst Authentication KeySafe key a Title (this is the name / identifier for the Supportworks Analyst Authentication account as you will see it when using the cloud automation node in your workflows);
- Optionally populate the Description field;
- Populate the following fields accordingly, then click the Create Key button to create your new key:
Name | Type | Description |
---|---|---|
Server URL | string |
Supportworks Server URL |
Analyst Id | string |
Analyst Id |
Analyst Password | string |
Analyst Password |
Revoking Access
If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.
Warning
This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked Supportworks Analyst Authentication account, so you will need to manage these workflows accordingly.
Input Parameters
Display Name | ID | Type | Description | Required | Supported Values |
---|---|---|---|---|---|
Call Class | callClass |
string |
type of the call | Yes | None provided |
Problem code | code |
string |
Profile code that identifies the affected area of the call | No | None provided |
Customer ID | customerId |
string |
ID of the customer | No | None provided |
Call description | description |
string |
Description for the call | No | None provided |
Call SLA | sla |
string |
SLA to apply to the call | No | None provided |
Output Parameters
Display Name | ID | Type | Description |
---|---|---|---|
Call Reference | callref |
number |
The call reference assigned to the call. |
Formatted Call Reference | dispref |
string |
The display version of the call reference. |
Error Message | message |
string |
Error message if operation failed. |
Result | result |
boolean |
Result of the operation |
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