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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Analyst / Offhold Call

  • Article
  • 1 minutes to read

Operation Information

Takes a Supportworks Call off hold.

This is a Free Tier Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type Supportworks Analyst Authentication.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose Supportworks Analyst Authentication in the Type pick list;
  • Give the Supportworks Analyst Authentication KeySafe key a Title (this is the name / identifier for the Supportworks Analyst Authentication account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
Server URL string Supportworks Server URL
Analyst Id string Analyst Id
Analyst Password string Analyst Password

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked Supportworks Analyst Authentication account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
Call Reference callref number Numerical call reference of the call Yes None provided

Output Parameters

Display Name ID Type Description
Error Message message string Error message if operation failed.
Result result boolean Result of the operation
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