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Common / Update Request Fields

  • Article
  • 4 minutes to read

Operation Information

Updates fields against a request in Hornbill Service Manager.

This is a Free Tier Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type Hornbill Authentication.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose Hornbill Authentication in the Type pick list;
  • Give the Hornbill Authentication KeySafe key a Title (this is the name / identifier for the Hornbill Authentication account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
Instance ID or URL string Hornbill Instance ID or API Endpoint URL
ApiKey string Authentication Key

Tip

Please read the Hornbill API Keys documentation to learn how to create and manage API Keys on the Hornbill platform.

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked Hornbill Authentication account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
Request Reference requestId string Reference of the request being updated Yes None provided
Summary summary string A summary of a request No None provided
Description description string The description of an update request No None provided
External Reference Number external_ref_number string The external reference number of a request No None provided
Custom A custom_a string A custom string field No None provided
Custom B custom_b string A custom string field No None provided
Custom C custom_c string A custom string field No None provided
Custom D custom_d string A custom string field No None provided
Custom E custom_e string A custom string field No None provided
Custom F custom_f string A custom string field No None provided
Custom G custom_g string A custom string field No None provided
Custom H custom_h string A custom string field No None provided
Custom I custom_i string A custom string field No None provided
Custom J custom_j string A custom string field No None provided
Custom K custom_k string A custom string field No None provided
Custom L custom_l string A custom string field No None provided
Custom M custom_m string A custom string field No None provided
Custom N custom_n string A custom string field No None provided
Custom O custom_o string A custom string field No None provided
Custom P custom_p string A custom multiline string field No None provided
Custom Q custom_q string A custom multiline string field No None provided
Custom R custom_r string A custom multiline string field No None provided
Custom S custom_s string A custom multiline string field No None provided
Custom T custom_t string A custom multiline string field No None provided
Custom 21 custom_21 string Date/Time type field No None provided
Custom 22 custom_22 string Date/Time type field No None provided
Custom 23 custom_23 string Date/Time type field No None provided
Custom 24 custom_24 string Date/Time type field No None provided
Custom 25 custom_25 string Date/Time type field No None provided
Custom 26 custom_26 integer Integer type field No None provided
Custom 27 custom_27 integer Integer type field No None provided
Custom 28 custom_28 integer Integer type field No None provided
Custom 29 custom_29 integer Integer type field No None provided
Custom 30 custom_30 integer Integer type field No None provided
Custom 31 custom_31 string A custom multiline string field No None provided
Custom 32 custom_32 string A custom multiline string field No None provided
Custom 33 custom_33 string A custom multiline string field No None provided
Custom 34 custom_34 string A custom multiline string field No None provided
Custom 35 custom_35 string A custom multiline string field No None provided
Custom 36 custom_36 string A custom multiline string field No None provided
Custom 37 custom_37 string A custom multiline string field No None provided
Custom 38 custom_38 string A custom multiline string field No None provided
Custom 39 custom_39 string A custom multiline string field No None provided
Custom 40 custom_40 string A custom multiline string field No None provided

Output Parameters

Display Name ID Type Description
Status status string The status of the integration, ok/failed
Error error string Any returned error
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