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Request Type Specific / Update Change Request Fields
- Article
- 3 minutes to read
Operation Information
Updates fields against a request in Hornbill Service Manager.
This is a Free Tier Integration.
Authentication
This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type Hornbill Authentication.
To create a key of this type:
- In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
- Click on the + Create New Key button;
- On the resulting Create New Key form, choose Hornbill Authentication in the Type pick list;
- Give the Hornbill Authentication KeySafe key a Title (this is the name / identifier for the Hornbill Authentication account as you will see it when using the cloud automation node in your workflows);
- Optionally populate the Description field;
- Populate the following fields accordingly, then click the Create Key button to create your new key:
Name | Type | Description |
---|---|---|
Instance ID or URL | string |
Hornbill Instance ID or API Endpoint URL |
ApiKey | string |
Authentication Key |
Tip
Please read the Hornbill API Keys documentation to learn how to create and manage API Keys on the Hornbill platform.
Revoking Access
If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.
Warning
This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked Hornbill Authentication account, so you will need to manage these workflows accordingly.
Input Parameters
Display Name | ID | Type | Description | Required | Supported Values |
---|---|---|---|---|---|
Request Reference | h_fk_reference |
string |
Reference of the request being updated | Yes | None provided |
Scheduled | h_scheduled |
string |
Controls wether a request is scheduled or not | No | None provided |
Start time | h_start_time |
string |
The start time of a request | No | None provided |
End time | h_end_time |
string |
The end time of a request | No | None provided |
Change category | h_change_category |
string |
The change request category | No | None provided |
Proposed start time | h_proposed_start_time |
string |
The proposed start time of a request | No | None provided |
Proposed end time | h_proposed_end_time |
string |
The proposed end time of a request | No | None provided |
Disruption level | h_disruption_level |
string |
The potential disruption level of a request | No | None provided |
Change justification | h_change_justification |
string |
The justification of a change request | No | None provided |
Security implication | h_security_implication |
string |
The security implication of a request | No | None provided |
Implementation plan | h_implementation_plan |
string |
The implimentation plan for a request | No | None provided |
Test_plan | h_test_plan |
string |
The test plan for a request | No | None provided |
Communication plan | h_communication_plan |
string |
The communication plan for a request | No | None provided |
Support plan | h_support_plan |
string |
The support plan for a request | No | None provided |
Backout plan | h_backout_plan |
string |
The potential backout plan for a request | No | None provided |
Output Parameters
Display Name | ID | Type | Description |
---|---|---|---|
Status | status |
string |
The return status of the API |
Error | error |
string |
Any returned error |
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