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Request Type Specific / Update Change Request Fields

  • Article
  • 3 minutes to read

Operation Information

Updates fields against a request in Hornbill Service Manager.

This is a Free Tier Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type Hornbill Authentication.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose Hornbill Authentication in the Type pick list;
  • Give the Hornbill Authentication KeySafe key a Title (this is the name / identifier for the Hornbill Authentication account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
Instance ID or URL string Hornbill Instance ID or API Endpoint URL
ApiKey string Authentication Key

Tip

Please read the Hornbill API Keys documentation to learn how to create and manage API Keys on the Hornbill platform.

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked Hornbill Authentication account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
Request Reference h_fk_reference string Reference of the request being updated Yes None provided
Scheduled h_scheduled string Controls wether a request is scheduled or not No None provided
Start time h_start_time string The start time of a request No None provided
End time h_end_time string The end time of a request No None provided
Change category h_change_category string The change request category No None provided
Proposed start time h_proposed_start_time string The proposed start time of a request No None provided
Proposed end time h_proposed_end_time string The proposed end time of a request No None provided
Disruption level h_disruption_level string The potential disruption level of a request No None provided
Change justification h_change_justification string The justification of a change request No None provided
Security implication h_security_implication string The security implication of a request No None provided
Implementation plan h_implementation_plan string The implimentation plan for a request No None provided
Test_plan h_test_plan string The test plan for a request No None provided
Communication plan h_communication_plan string The communication plan for a request No None provided
Support plan h_support_plan string The support plan for a request No None provided
Backout plan h_backout_plan string The potential backout plan for a request No None provided

Output Parameters

Display Name ID Type Description
Status status string The return status of the API
Error error string Any returned error
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