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Tasks / Add New Task

  • Article
  • 2 minutes to read

Operation Information

Adds a new task to FSI Concept Evolution.

Please note that certain fields will be truncated to the FSI restrictions if the data provided does not fit. If this is done, the return error will be set identifying which fields have been truncated.

This is a Premium Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type FSI Authentication.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose FSI Authentication in the Type pick list;
  • Give the FSI Authentication KeySafe key a Title (this is the name / identifier for the FSI Authentication account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
URL string FSI URL
Name string FSI Name
Username string FSI Username
Password string FSI Password

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked FSI Authentication account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
Incident Number incident_number string None provided Yes None provided
Reporter Name reporter_name string None provided No None provided
Reporter Phone reporter_phone string None provided No None provided
Reporter Email reporter_email string None provided No None provided
Site site string None provided Yes None provided
Location strlocation string None provided No None provided
Estate Service estate_service string None provided Yes None provided
Problem problem string None provided Yes None provided
Long Description long_descr string None provided Yes None provided
Date Raised date_raised string fill in “NOW” (no quotes) to use time when logging the FSI Task Yes None provided

Output Parameters

Display Name ID Type Description
Success success integer Whether the addition was successful (1 = success, 0 = fail)
Data data string Data returned by task submission
Truncated Fields truncated_fields array Fields were truncated, then this will contain a string identifying the truncated fields
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