Documentation
    {{docApp.userSession.userId}}
    {{docApp.userSession.userName}}
    {{docApp.userSession.email}}
    Issuer : {{docApp.userSession.issuerInstance}}
    Expires : {{new Date(docApp.userSession.validUntil).toLocaleDateString()}}

{{docApp.title}}

{{docApp.description}}

How can we help?

{{docApp.searchError}}
{{product.name}}

Searching in {{docApp.searchFilterBySpecificBookTitle}}

{{docApp.searchResultFilteredItems.length}} results for: {{docApp.currentResultsSearchText}} in {{docApp.searchFilterBySpecificBookTitle}}
Search results have been limited. There are a total of {{docApp.searchResponse.totalResultsAvailable}} matches.

You have an odd number of " characters in your search terms - each one needs closing with a matching " character!

{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}

{{docApp.libraryHomeViewProduct.description}}

  1. {{book.title}}

{{group.title || group.id}}

{{group.description}}

  1. {{book.title}}

{{group.title}}

{{book.title}}
More...

Request / Create

  • Article
  • 2 minutes to read

Operation Information

Creates a new Request in Jira Service Desk. See the Jira Service Desk API documentation for more details: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-post.

This is a Premium Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type Jira Cloud Authentication.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose Jira Cloud Authentication in the Type pick list;
  • Give the Jira Cloud Authentication KeySafe key a Title (this is the name / identifier for the Jira Cloud Authentication account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
Endpoint Name string Jira Cloud Endpoint Name
Username string Authentication Username
API Token string Atlassian API Token generated against the above user.

Tip

The Endpoint Name field should be populated with the Jira Service Desk Cloud Endpoint that you wish to connect to. This can be taken from the Jira Service Desk Cloud URL, as so: https://[Endpoint Name].atlassian.net.

See the Atlassian website for details on creating API tokens.

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked Jira Cloud Authentication account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
Service Desk serviceDeskId number ID of the Service Desk in which to create the Request Yes None provided
Request Type requestTypeId string ID of the Request Type for the new Request Yes None provided
Summary summary string Summary of the Request Yes None provided
Description description string Description of the Request No None provided
Request Participants requestParticipants array Customers to participate in the Request No None provided
Raised On Behalf Of raiseOnBehalfOf string Customer the request was raised on behalf of No None provided
Additional Fields additionalFields array Any additional fields you wish to populate against the Request No None provided

Output Parameters

Display Name ID Type Description
Status status string Operation Status (ok/fail)
Error error string Any returned error
Request ID requestId string None provided
Request Key requestKey string None provided
  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
In This Document