Documentation

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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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About the Knowledge structure

At the top level of Knowledge is the knowledge base. Inside the knowledge base are topics, which you can think of as folders and sub-folders that contain articles.

  • Knowledge bases. You may want to build out only one knowledge base, or you may want several. There is no limit to how many knowledge bases your organization can have.
  • Topics. You can use topics to provide a hierarchical structure that is unique to each knowledge base. Topics are not required, but when you do choose to use them, they provide an easy-to-navigate tree that contains knowledge articles. Topics can be moved around in the structure of a knowledge base, and they can go up to five levels deep.
  • Articles. Individual articles that contain your knowledge content.

Knowledge Structure

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In This Document