Documentation
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About the Knowledge structure

At the top level of Knowledge is the knowledge base. Inside the knowledge base are topics, which you can think of as folders and sub-folders that contain articles.

  • Knowledge bases. You may want to build out only one knowledge base, or you may want several. There is no limit to how many knowledge bases your organization can have.
  • Topics. You can use topics to provide a hierarchical structure that is unique to each knowledge base. Topics are not required, but when you do choose to use them, they provide an easy-to-navigate tree that contains knowledge articles. Topics can be moved around in the structure of a knowledge base, and they can go up to five levels deep.
  • Articles. Individual articles that contain your knowledge content.

Knowledge Structure

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