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Topic Structure

Topics are a type of categorization for knowledge base articles. You can create a hierarchical structure using topics to provide a logical grouping of articles and a way to easily navigate through to the knowledge that users are looking for.

Before you begin

  • To create and manage topics, you must have either the Knowledge Administrator role or the Knowledge Manager role assigned to you.
  • To organize articles into a structure, you must first have created articles in your knowledge base. The articles don’t need to be complete, but they need to have article IDs and titles.

Accessing the Topic Structure view

Topics and topic structures are unique to each knowledge base. Once you have created a knowledge base, you can find the Topic Structure option in the navigation panel for that knowledge base.

Creating topic structures

To create a topic structure:

  1. Click the + button.
  2. Give the topic a meaningful name (required) and description (optional).
  3. Assign a parent topic. If the topic is not acting as a sub-folder, set the parent topic to Root.
  4. Set the status to Active, In Development, or Retired.

To put an existing article into a topic:

  1. When viewing the article in its Article view or Details view, click the edit button next to the Topic field.
  2. Select a topic from the list of topics you have created.

Editing topics

You can change a topic’s title or its status by editing it. You can also add translations.

To edit an existing topic:

  1. Click its name in the topic hierarchy.
  2. Click the edit button next to its name.
  3. Make your changes, then click Save.

To delete a topic:

  1. Click its name in the topic hierarchy.
  2. Click the edit button next to its name.
  3. Click the delete button (the trash can), then click Yes to confirm.
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