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Reviews

Reviews provide a way for knowledge base managers and contributors to schedule activities on each article. These can be used as simple reminders to visit an article to check if it is still valid, if any updates are needed, or to check the statistics and feedback on the article to understand how effective the article has been.

Article Reviews

To add a review:

  1. From the list of reviews, click the + button.

  2. In the Add Review dialog, enter the following:

    • Title
    • Details
    • Review Date

    Add Review

Tip

The review is scheduled as an all-day activity on the chosen date. Once created, the activity can be edited to select a specific time on that date.

Viewing reviews

Once a review has been added to an article, it is added to the Review List for that article. You will likely want to also view this alongside your other activities. The review activities can also be seen in the My Activities pop-out panel and the My Activities view.

My Activities pop-out panel

The My Activities pop-out panel is accessed from the right-hand vertical bar, which is available no matter where you are in Hornbill.

Activity in pop-out panel

Using activities for reviews provides a way to manage your work along with other tasks and activities that you might have.

My Activities

The My Activities view is a central location for all your activities. This includes your Knowledge reviews.

To access My Activities:

  1. From the left-hand vertical menu bar select Home.
  2. From the Home menu, select My Activities.

Once in My Activities, you can use the filters to help locate your reviews.

My Activities

Tip

To provide a direct link to the article that is associated with the activity, add the Related Entity column to the list.

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