Documentation

This is taking longer than usual. If nothing appears, refresh the page.

Documentation

Enter at least two characters to search
    {{docApp.userSession.userId}}
    {{docApp.userSession.userName}}
    {{docApp.userSession.email}}
    Issuer : {{docApp.userSession.issuerInstance}}
    Expires : {{new Date(docApp.userSession.validUntil).toLocaleDateString()}}

{{docApp.title}}

{{docApp.description}}

Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

The catalog did not load. Refresh the page to try again.

Loading…

How can we help?

{{docApp.searchError}}

Keep typing  - a search needs at least two characters

Searching in {{docApp.searchFilterBySpecificBookTitle}}

 {{docApp.currentResultsSearchText}}  in {{docApp.searchFilterBySpecificBookTitle}}
Found {{docApp.searchResponse.totalResultsAvailable}} matches. Showing the top {{docApp.searchResponse.results ? docApp.searchResponse.results.length : 0}}. Use a more specific search to further narrow down the results.
No documentation pages match this search, so all content types are shown. Most matches are in {{docApp.searchDocTypeRescue.best.name}}.
There is no book with the ID "{{docApp.searchBookRescue.bid}}", so the book filter from this link was ignored and results from all books are shown.

You have an odd number of " characters in your search terms - each one needs closing with a matching " character!

  • {{resultItem.title}} {{resultItem.matchedBy === 'semantic' ? 'semantic' : (resultItem.matchedBy === 'both' ? 'keyword + semantic' : 'keyword')}}

    {{resultItem.url}}

{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}

{{docApp.libraryHomeViewProduct.description}}

  1. {{book.title}}

Feedback and Continuous Improvement

Measuring how useful knowledge is

Hornbill captures metrics such as article views, likes, dislikes, and shares, and the Knowledge dashboard presents charts for articles per knowledge base, the most viewed articles, the most liked articles, and the most searched terms, which can be filtered by time and source. Together these show which content is working and which is not.

Learn more: Knowledge Dashboard | Search/Browse

Spotting gaps and missing knowledge

Search logs show what people are looking for, including the most searched terms, which helps you spot topics where knowledge is missing or hard to find. Each knowledge base has an activity stream where managers and contributors can suggest improvements or point out mistakes.

Learn more: Knowledge Dashboard | Activity and Audit Log

Flagging articles that need attention

The dashboards and reports described above make it straightforward to see which articles are performing poorly, and knowledge managers can then schedule a review on the article itself.

Learn more: Knowledge Dashboard | Reports

Quick access to favorite articles

Full Hornbill users can bookmark favorite articles using the bookmark feature. Users reach the content they use most through global search, topic browsing, and the portal widgets that promote popular articles.

Learn more: Search/Browse | Welcome to Hornbill Knowledge

  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
In This Document