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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Self-Service for Your Users

Visibility and control for your users

Your users can view and track the status of incidents they’ve raised through the Employee or Customer portal, restricted to their own requests, and can add updates or extra information at any point in the incident’s lifecycle — keeping them informed and reducing the need for status-check calls to the service desk.

Learn more: Employee Portal | Customer Portal

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