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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Reports

See the Platform Configuration Guide for all general information related to reporting in Hornbill. This article covers Service Manager-specific information.

In Hornbill Service Manager, reporting allows service desk analysts to gather and review operational data from the system in order to understand service performance and activity. Reports provide a snapshot of data at the moment they are run, making them useful for analyzing lists of records such as requests, incidents, or other service management information.

In Configuration > Service Manager > Reporting, you can find existing reports, create new ones, or edit reports that already exist. To create a report, you define the data source by selecting one or more tables and choosing which columns to include. If multiple tables are used, joins can be created to link related data. Filters and ordering can also be applied to focus on specific records or control how the results are displayed.

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