Documentation

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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Installing Service Manager

Prerequisites

Service Manager is a premium application and requires subscription licenses.

To request subscription licenses, you will need:

  • A login to the Hornbill Success Portal.
  • To be an authoritative contact.

Hornbill App Store

You install Hornbill apps from the Hornbill App Store, which you access through Configuration.

To access the Hornbill App Store:

  1. Open Configuration using the cog at the bottom of the left-hand menu bar (or with CTRL+SHIFT+S on your keyboard).
  2. Click the down arrow next to My Personal Settings, then select Hornbill Solution Center.
  3. Select Hornbill App Store.
  4. From the list of premium apps select Service Manager.
  5. Click Install.

Read the Installing an App documentation for more details.

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