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Services Automation

The Service Automation first takes the service that the request was raised under, and then updates the status of the services that are related to this service.

Before you begin

Services automation

The service status can help both the support staff and users on the portals to identify when a service is impacted or unavailable. The changes in service status can also contribute to the service availability metrics.

Status task

Options

  • Request ID. This is a mandatory option, but in most cases it should be set to Auto, which automatically picks up the request ID from the request that the workflow is running on.
  • Relationship Type. This option sets the status update based on the dependency between the request’s service and that service’s dependencies. The default is set to Ignore, which will apply the status change to all services, independent of the dependency. The dependency options include:
    • Related and Request Service depend on each other
    • Request Service depends on Related
    • Related depends on Request Service
  • Status. This is a mandatory option. This needs to be set to Manual and then one of the available statuses needs to be selected.

Tip

The related services do not need to be added as a related service on the request for the status to be updated.

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