Documentation
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INDEX

Documentation Library

Search for information on Hornbill Documentation.

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Have questions about this site?

What is this site?

  • This website is Hornbill's new product documentation website and is currently under development.
  • It is intended that all existing and future public-facing documentation we produce will be available to search, browse and share.
  • Hornbill's current documentation is available at Hornbill Wiki but over time this content will be migrated to this documentation site.
  • Please feel free to have a look around at any time.

Why has Hornbill created this site?

  • Hornbill's products have moved on considerably since we introduced it almost 10 years ago. At the time, the MediaWiki tool was sufficient, but we have outgrown it.
  • Our customers are more enterprise focused and more self-sufficient than ever before, so for 2023 and beyond we have established a new documentation platform and team to drive our documentation initiative forwards.
  • We are aiming to deprecate the use of Hornbill Wiki for most Hornbill related documentation.
  • We want to enable our growing partner network with product resources and information, documentation beyond our Wiki approach is required.
  • We could definitely do with some help, and may even pay for some! If you have domain knowledge and would like to help, please check out our Hornbill Docs Contributor Guide and contact the Hornbill docs team at docs@hornbill.com.

What will this site be good for?

  • Community contribution will be facilitated, encouraged, and most welcome.
  • High quality documentation, will be kept up to date as rapidly as our products evolve.
  • Real-time content search and discovery.
  • Articles organized into books, books into libraries, creating a more natural and logical structure to our documentation.
  • Legacy API documentation and various other documentation sources will all be consolidated into a single unified documentation system.
  • Documentation available in browser as well as printable/viewable as PDF on demand.
  • Personalized documentation experience, allowing dark/light mode, article subscriptions, social media sharing and other useful features.
  • Almost all publicly available documentation on docs.hornbill.com will be open-source and available to fork on GitHub, allowing customers to derive their own custom documentation around Hornbill products should they wish to.

What is the timeline for this site?

  • We have taken the decision to publish and make available early, there is very little content at this time.
  • As and when we have completed/usable documentation, it will be published here.
  • We have a host of additional features we wish to add over time, so please watch this space.
  • We expect most of our existing documentation should be reviewed/migrated to docs.hornbill.com over the coming months.
  • The documentation project will be ongoing, will continue to expand, evolve and improve day-by-day.

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Translations

The Translation option provide the ability to translate individual strings of text into the language of your choice. Many of these strings can be translated through the user interface using Translation Mode, however this is not always the case and some strings must be translated here.

All the translation strings available here are related to the Service Manager application only. Each Hornbill application has its own area for providing translations as well as the platform and portals.

Accessing Service Manager Translations

  1. Open Configuration or use [Ctrl+Shift+S] on the keyboard.
  2. Type Translations in the search box.
  3. In the results, select Translations under the Service Manager section.

Filter

The filters work off of the translation key and the default translation. By typing in the the name of the key or the default translation, the list of translation strings will be narrowed down to the matching text.

Translating

Under the Translated column you can see the translations which relate to the selected language in the tool bar. If a translation has not been provided it will show the default language of English (British). Clicking on any translation string in this column will open a translation box where you can do one of the following:

  • Type your own translation in the text box and save
  • Click on Suggest to do an automatic translation and save

Tip

The Suggest option will only show if the selected language is different from the language set in your user profile.

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