Documentation

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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Integration via webhooks

This article discusses things to consider if you plan to use webhooks in Hornbill for integration.

Before you begin

Custom fields in Service Manager

If you plan to use webhook services in your Hornbill implementation, then it is important to consider how you use your custom fields.

If you want to use custom field values in the webhooks, you should reserve the first 30 custom fields for those values that need to be expressed for webhook triggers. While in Service Manager there are 80 custom fields, the webhook options in the trigger expression only go up to Custom 30.

Triggering webhooks in Hornbill

In Hornbill, webhooks function on entities. Because webhooks are entity-bound, you cannot trigger a webhook for one entity on an event in another entity. Consider this when making use of the custom fields available for webhooks, and when creating your trigger expressions.

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