Documentation
    {{docApp.userSession.userId}}
    {{docApp.userSession.userName}}
    {{docApp.userSession.email}}
    Issuer : {{docApp.userSession.issuerInstance}}
    Expires : {{new Date(docApp.userSession.validUntil).toLocaleDateString()}}

{{docApp.title}}

{{docApp.description}}

How can we help?

{{docApp.searchError}}
{{product.name}}

Searching in {{docApp.searchFilterBySpecificBookTitle}}

{{docApp.searchResultFilteredItems.length}} results for: {{docApp.currentResultsSearchText}} in {{docApp.searchFilterBySpecificBookTitle}}
Search results have been limited. There are a total of {{docApp.searchResponse.totalResultsAvailable}} matches.

You have an odd number of " characters in your search terms - each one needs closing with a matching " character!

{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}

{{docApp.libraryHomeViewProduct.description}}

  1. {{book.title}}

{{group.title || group.id}}

{{group.description}}

  1. {{book.title}}

{{group.title}}

{{book.title}}
More...

Configure HAi - Sentiment Analysis

Important

HAi is currently in a closed beta, speak to customer success should you want to take part.

Auto Updates

Once enabled there is an additional check box for Sentiment Analysis called Auto Updates once enabled all requests will have their sentiment checked when the following criteria are met:

  • Customer Portal Timeline Post or Comment - If the person posting or commenting is the customer of the request
  • Employee Portal Timeline Post or Comment - If the person posting or commenting is the customer of the request
  • Email Auto Responder updates a request - If the person sending the email is the customer of the request
  • Email Applied to a request from a mailbox - If the person sending the email is the customer of the request
  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
In This Document