Documentation

    {{docApp.userSession.userId}}
    {{docApp.userSession.userName}}
    {{docApp.userSession.email}}
    Issuer : {{docApp.userSession.issuerInstance}}
    Expires : {{new Date(docApp.userSession.validUntil).toLocaleDateString()}}

{{docApp.title}}

{{docApp.description}}

Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

The catalog did not load. Refresh the page to try again.

Loading…

How can we help?

{{docApp.searchError}}

Searching in {{docApp.searchFilterBySpecificBookTitle}}

 {{docApp.currentResultsSearchText}}  in {{docApp.searchFilterBySpecificBookTitle}}
Found {{docApp.searchResponse.totalResultsAvailable}} matches. Showing the top {{docApp.searchResponse.results ? docApp.searchResponse.results.length : 0}}. Use a more specific search to further narrow down the results.
No documentation pages match this search, so all content types are shown. Most matches are in {{docApp.searchDocTypeRescue.best.name}}.
There is no book with the ID "{{docApp.searchBookRescue.bid}}", so the book filter from this link was ignored and results from all books are shown.

You have an odd number of " characters in your search terms - each one needs closing with a matching " character!

  • {{resultItem.title}} {{resultItem.matchedBy === 'semantic' ? 'semantic' : (resultItem.matchedBy === 'both' ? 'keyword + semantic' : 'keyword')}}

    {{resultItem.url}}

{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}

{{docApp.libraryHomeViewProduct.description}}

  1. {{book.title}}

Creating a Runbook

Hornbill’s ITOM Runbooks enable you to provide Orchestration by enabling more than one package operation to be executed as part of a process. Process logic can be applied to dictate whether an operation will be executed and the order of execution.

Creating a Runbook Process

  1. From the ITOM page, select Runbooks

  2. Click the Add New Runbook(+) button

  3. Enter a Name

  4. The Runbook Process Designer will open.

    Runbook Process

Building a Runbook Process

  1. Select the connection line between the Start and End nodes

  2. Right-click on the selected line and select “Add node between connected nodes”

    Node Menu

  3. Select IT Automation.

  4. The new node will be added to the canvas with a warning icon to indicate that it requires setting up.

    IT Automation Node

  5. Hover over the IT Automation node, and click on the Cog icon to open the properties of this node.

    IT Automation Node

  6. Enter Run Harry as the Display name

  7. Click the Add Package button

    IT Automation Node

  8. Select Harry Hornbill

  9. Confirm the Run Operation is set to Show Harry

  10. Set Target Machine type to Machine, and select a Computer

  11. Click Save draft button

Publish a Runbook Process

  1. Click the Publishing Manager button.

    IT Automation Node

  2. Click the Publish button

  3. Click Runbooks from the breadcrumbs at the top of the page.

Executing a Runbook Process

Manual Execution

  1. Locate the Runbook Entry on the Runbooks list
  2. Click the Invoke action button

Scheduled Execution

  1. Navigate to (Home > ITOM > Job Scheduling)
  2. Click the Create New button, and Select Runbook Schedule
  3. Enter the following Schedule details:
    • Name: Harry Hornbill
    • Schedule: Run Once
    • Runbook: Run Harry
  4. Set the following Operation Parameters to True:
  5. Click Enable Schedule
  6. Navigate to (Home > ITOM > Job Scheduling)
  7. Wait for the Job schedule Time, and Click on the Job Name: Harry Hornbill
  8. Click Job History
  9. Confirm the Status of the Job
  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
In This Document