Documentation

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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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PRTG

  • Article
  • 3 minutes to read
Logo for package PRTG

PRTG Sensor Management

Connect PRTG monitoring for clear visibility of device status in Hornbill—to pro-actively prevent avoidable downtime

Package Details

  • Vendor: PRTG
  • Target Platform: Windows Universal
  • Package Type: Application Management
  • Subscription Tiers: ServerDevOps

Why use this

Real-time visibility of what’s going on in your infrastructure and what needs attention

Reduce stress and get in front of problems with compelte visibility of service/device status. Blind spots in your infrastructure represent risks. Integration between Hornbill and PRTG gives you real-time visibility of service/device status inside Hornbill—so you can spot and resolve issues before they impact your employees/customers.

Benefits

  • Spot and solve problems before they impact services
  • Improve service quality and customer satisfaction
  • Reduce business risks
  • Reduce service desk calls
  • Cut IT ops workloads

How to get it

  • You can try out ITOM for free (not for production use, limited runs) by installing the ITOM application from the Hornbill App Store.
  • If you would like to explore ITOM and consider subscribing, please contact your account manager here.

Requirements

  • Install the Hornbill Site Integration Server inside your firewall (if you don’t already have it)
  • Installation of the PrtgAPI PowerShell module on target machine
  • PowerShell v5.x
  • If the script execution policy on the machine executing these operations is set to Restricted, then this will need to be updated to RemoteSigned. See the Microsoft website for more information.

Authentication

When creating jobs for operations contained within this package, they need to be run on the target machine as a user who has the correct privileges within your environment. To create and securely store keys to run the operations:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button, then select Username + Password;
  • Give the KeySafe Key a Title (this is the name/identifier for the account as you will see it when creating an IT Automation Job, or adding an IT Automation node to a Workflow);
  • Optionally add a Description;
  • Populate the Username field with the domain or local machine username for the account being used, for example: DOMAINNAME\yourusername;
  • Populate the Password field with the password for the above account;
  • Select Create Key to save.

Extra Credentials

Operations in this package require extra credentials to be sent, as well as the credentials for the user running the operation (as above). To create and securely store keys to run the operations:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button, then select Username + Password;
  • Give the KeySafe Key a Title (this is the name/identifier for the PRTG account as you will see it when creating an IT Automation Job, or adding an IT Automation node to a Workflow);
  • Optionally add a Description;
  • Populate the Username field with the username of a user that has the rights to perform the operations contained within this package;
  • Populate the Password field with the password for the above account;
  • Populate the API Endpoint field with the API Endpoint for your PRTG instance. For example: https://yourprtgserveraddress;
  • Select Create Key to save.

Once you have created your KeySafe Keys, you can then use them to populate the Credentials > Admin or Run As and Extra Credentials inputs when creating IT Automation Jobs from this package.

Package Automations

OperationDescription
Sensor - Acknowledge Acknowledges an alerted sensor, with an optional message.
Sensor - Resume Resumes an alerted sensor.

See also

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