Documentation

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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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IT Operations Management (ITOM)

ITOM is Hornbill’s solution for on-premises IT automation. With ITOM, you can manage your organization’s IT services and infrastructure by automating the routine tasks and processes that consume the bulk of your IT staff’s time and energy.

Hornbill’s IT automation is based on key components hosted within the Hornbill cloud, and a service running behind your corporate firewall. These components enable you to discover devices across your network infrastructure, manage device inventory, and initiate IT automations and orchestrations.

Site Integration Service. The SIS behind your firewall discovers desktops, laptops, servers, and other IT assets.

Packages and runbooks. Packages provide IT automations and are the building blocks of orchestrations built with runbooks. Packages, published within the ITOM Package Library, are produced and maintained by Hornbill. New packages are being added regularly. You can also create custom packages as required using ITOM’s Package Creator.

Job queue and the Job Scheduler. You can execute individual automations directly within the job queue or schedule them along with runbooks using the Job Scheduler. Your automations are easily accessed via other Hornbill applications with access to the Business Process Workflow Engine or AutoTasks.

Integrations. For integration of external applications and systems, developers can use Hornbill’s XMLMC API to trigger an automation or runbook process.

Access. To grant users access to ITOM, you assign rights to the various features provided.

ITOM subscription tiers

ITOM is available in subscription tiers. Free preview access is available by default for all Hornbill subscriptions. The Free Preview tier enables you to try out ITOM and navigate its full capabilities. The free tier is limited to 10 job runs per month; if your usage in production is so light that 10 jobs are enough, you may use ITOM in production without a subscription. You may upgrade to a higher tier by request.

The functionality available on each tier is as follows:

Free Preview Basic User Account Management Server DevOps
Job runs per month 10 100 Unlimited Unlimited
Site Integration Servers 1 2 8 8
Discovery (marked as managed) 10 10 100 100
Job queue Yes Yes Yes Yes
Pre-packaged content: Basic Windows AD/network account management Yes Yes Yes Yes
Windows administration Yes Yes Yes Yes
Linux/*nix/network management (SSH etc.) Yes No Yes Yes
Pre-packaged content: server and cloud management Yes No Yes Yes
Runbook automation Yes No Yes Yes
Job scheduling Yes No Yes Yes
Custom package creation, PowerShell and Bash scripting Yes No No Yes
Full software deployment Yes No No Yes
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