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Application settings

You can configure the various application settings associated with Hornbill ITOM in Configuration > Hornbill ITOM. This article describes some of the more commonly used settings. This is not a complete list; more settings are visible within Configuration.

Before you begin

Accessing application settings

  1. At the bottom of the left-hand menu bar, click the cog icon to open Configuration. (A shortcut is to use CTRL+SHIFT+S on your keyboard.)
  2. Select Hornbill ITOM.
  3. Under Advanced Tools & Settings, select Application Settings.

Filters

Above the settings list, there is a quick filter and some other options available to help you find the setting you want.

Settings

Name Description
itom.concurrentJobs The maximum number of jobs that the SIS server service will process at the same time.
itom.jobHeartbeatTimeout The maximum time in seconds allowed if no heartbeat is received from EspSisExec before Hornbill assumes the job has gone AWOL.
itom.maximumConcurrentPendingJobUpdate The maximum number of pending job updates that will be processed at the same time.
itom.maximumDeferredJobLifetime The maximum time in hours that a deferred job is allowed to remain in the queue.
itom.outputFilters.filterPowerShellCLIXML This enables the parsing and reformatting of PowerShell CLIXML output from Windows PowerShell and PowerShell Core package operations.
itom.reservedNonIdleCapacity The minimum amount of available concurrent jobs required so that a job with Idle priority gets started.
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