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Operation Information
Retrieves the last comment from a Zendesk ticket.
This is a Premium Integration.
Authentication
This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type Zendesk Authentication.
To create a key of this type:
- In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
- Click on the + Create New Key button;
- On the resulting Create New Key form, choose Zendesk Authentication in the Type pick list;
- Give the Zendesk Authentication KeySafe key a Title (this is the name / identifier for the Zendesk Authentication account as you will see it when using the cloud automation node in your workflows);
- Optionally populate the Description field;
- Populate the following fields accordingly, then click the Create Key button to create your new key:
| Name | Type | Description |
|---|---|---|
string |
Zendesk Email | |
| Token | string |
Zendesk API Token |
| Subdomain | string |
Your Zendesk subdomain i.e yoursubdomain.zendesk.com |
Revoking Access
If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.
Warning
This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked Zendesk Authentication account, so you will need to manage these workflows accordingly.
Input Parameters
| Display Name | ID | Type | Description | Required | Supported Values |
|---|---|---|---|---|---|
| ID | id |
string |
Ticket ID | Yes | None provided |
Output Parameters
| Display Name | ID | Type | Description |
|---|---|---|---|
| Crated | createdAt |
string |
Created At |
| Comment | comment |
string |
The comment itself. |
| Comment ID | commentId |
number |
ID of the Comment record |
| Author ID | authorId |
number |
ID of the comment author |
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