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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Tickets / Ticket Get Last Comment

  • Article
  • 1 minutes to read

Operation Information

Retrieves the last comment from a Zendesk ticket.

This is a Premium Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type Zendesk Authentication.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose Zendesk Authentication in the Type pick list;
  • Give the Zendesk Authentication KeySafe key a Title (this is the name / identifier for the Zendesk Authentication account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
Email string Zendesk Email
Token string Zendesk API Token
Subdomain string Your Zendesk subdomain i.e yoursubdomain.zendesk.com

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked Zendesk Authentication account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
ID id string Ticket ID Yes None provided

Output Parameters

Display Name ID Type Description
Crated createdAt string Created At
Comment comment string The comment itself.
Comment ID commentId number ID of the Comment record
Author ID authorId number ID of the comment author
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