Documentation
    {{docApp.userSession.userId}}
    {{docApp.userSession.userName}}
    {{docApp.userSession.email}}
    Issuer : {{docApp.userSession.issuerInstance}}
    Expires : {{new Date(docApp.userSession.validUntil).toLocaleDateString()}}

{{docApp.title}}

{{docApp.description}}

How can we help?

{{docApp.searchError}}
{{product.name}}

Searching in {{docApp.searchFilterBySpecificBookTitle}}

{{docApp.searchResultFilteredItems.length}} results for: {{docApp.currentResultsSearchText}} in {{docApp.searchFilterBySpecificBookTitle}}
Search results have been limited. There are a total of {{docApp.searchResponse.totalResultsAvailable}} matches.

You have an odd number of " characters in your search terms - each one needs closing with a matching " character!

{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}

{{docApp.libraryHomeViewProduct.description}}

  1. {{book.title}}

{{group.title || group.id}}

{{group.description}}

  1. {{book.title}}

{{group.title}}

{{book.title}}
More...

TGCS Cases / Create

  • Article
  • 3 minutes to read

Operation Information

Hornbill Integration Bridge method for creating a Case from the Toshiba TGCS.

This is a Premium Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type ServiceNow Authentication.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose ServiceNow Authentication in the Type pick list;
  • Give the ServiceNow Authentication KeySafe key a Title (this is the name / identifier for the ServiceNow Authentication account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
Instance Name string ServiceNow Instance Name
Username string Authentication Username
Password string Authentication Password

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked ServiceNow Authentication account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
Customer Incident Number customerIncidentNumber string The unique Customer Incident Number Yes None provided
Case Description shortDescription string A short break down of the Case Yes None provided
Case Work Notes workNotes string Some Work Notes No None provided
State state string Case State No 1, 2, 3, 4
Customer Product Name customerProductName string The unique Customer Product Name No None provided
Customer Product Number customerProductNumber string The unique Customer Product Number No None provided
Customer Serial Number productSerialNumber string The unique Customer Serial Number No None provided
Customer Product Manufacturer productManufacturer string The Customer Product Manufacturer No None provided
Customer Site Name customerSiteName string The Customer’s Site Name Yes None provided
Customer Site Street customerSiteStreet string The Street of the Customer Site Yes None provided
Customer Site State customerSiteState string Customer Site State Yes None provided
Customer Post / Zip code customerStateZip string The Customer Zip or Postcode Yes None provided
Customer City customerCity string Customer City Yes None provided
Customer Country customerCountry string The Customer Country No None provided
Customer Site Contact customerSiteContact string The Contact on the customer site Yes None provided
Customer Contact Email customerContactEmail string The Email address of the Customer Contact No None provided
Customer Contact Phone customerContactPhone string The Phone number of the Customer Contact Yes None provided
Case Description description string The description of the case No None provided
Priority priority string Priority of the Case Yes 1, 2, 3, 4

Output Parameters

Display Name ID Type Description
Status Status string The Status of the API request
Case Sys ID acknowledgementId string The system ID of the Case
  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
In This Document