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Changes / Update Change

  • Article
  • 3 minutes to read

Operation Information

Updates a ServiceNow Change record.

This is a Premium Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type ServiceNow Authentication.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose ServiceNow Authentication in the Type pick list;
  • Give the ServiceNow Authentication KeySafe key a Title (this is the name / identifier for the ServiceNow Authentication account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
Instance Name string ServiceNow Instance Name
Username string Authentication Username
Password string Authentication Password

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked ServiceNow Authentication account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
Approval approval string Approval Status No None provided
Owner assigned_to string Assigned Owner System ID No None provided
Group assignment_group string Assignment Group System ID No None provided
Backout Plan backout_plan string Backout Plan No None provided
CAB Delegate cab_delegate string CAB Delegate System ID No None provided
Category category string Category ID No None provided
Closure Code close_code string Closure Code - mandatory when resolving or closing ServiceNow Change Requests No None provided
Closure Notes close_notes string Closure Notes - mandatory when resolving or closing ServiceNow Change Requests No None provided
Configuration Item cmdb_ci string Configuration Item System ID No None provided
Comments comments string Update Comments No None provided
Description description string Request Description No None provided
Scheduled End Date end_date string Scheduled End Date No None provided
Impact impact integer Impact ID No None provided
Implementation Plan implementation_plan string Implementation Plan No None provided
Justification justification string Change Justification No None provided
On Hold Reason on_hold_reason string On Hold Reason No None provided
Priority priority integer Priority ID No None provided
Requested By requested_by string Requested By System ID No None provided
Risk risk string Risk ID No None provided
Risk Impact Analysis risk_impact_analysis string Risk Impact Analysis No None provided
Short Description short_description string Short Description No None provided
Scheduled Start Date start_date string Scheduled Start Date/Time No None provided
State state integer Request State No None provided
System ID sys_id string Request System ID Yes None provided
Test Plan test_plan string Test Plan No None provided
Type type string Change Type No None provided
Actual End Date work_end string Actual End Date/Time No None provided
Work Notes work_notes string Work Notes No None provided
Actual Start Date work_start string Actual Start Date/Time No None provided
Additional Fields additionalFields array Any additional fields you wish to populate against the ServiceNow Change Request No None provided

Output Parameters

Display Name ID Type Description
Reference reference string ID of the request that was generated
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