Documentation

    {{docApp.userSession.userId}}
    {{docApp.userSession.userName}}
    {{docApp.userSession.email}}
    Issuer : {{docApp.userSession.issuerInstance}}
    Expires : {{new Date(docApp.userSession.validUntil).toLocaleDateString()}}

{{docApp.title}}

{{docApp.description}}

How can we help?

{{docApp.searchError}}
{{product.name}}

Searching in {{docApp.searchFilterBySpecificBookTitle}}

{{docApp.searchResultFilteredItems.length}} results for: {{docApp.currentResultsSearchText}} in {{docApp.searchFilterBySpecificBookTitle}}
Search results have been limited. There are a total of {{docApp.searchResponse.totalResultsAvailable}} matches.

You have an odd number of " characters in your search terms - each one needs closing with a matching " character!

{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}

{{docApp.libraryHomeViewProduct.description}}

  1. {{book.title}}

{{group.title || group.id}}

{{group.description}}

  1. {{book.title}}

{{group.title}}

{{book.title}}
More...

Customer Portal Tickets / Update

  • Article
  • 2 minutes to read

Operation Information

Updates a ticket on the NTT Customer Portal.

This is a Premium Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type NTT Customer Portal.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose NTT Customer Portal in the Type pick list;
  • Give the NTT Customer Portal KeySafe key a Title (this is the name / identifier for the NTT Customer Portal account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
Client ID string Your NTT Customer Portal Client ID
Client Secret string Your NTT Customer Portal Client Secret
Access Token URL string The URL for the Access Token endpoint
API Endpoint string The NTT Customer Portal API Endpoint

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked NTT Customer Portal account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
System ID sys_id string System ID Yes None provided
Number number string Ticket number No None provided
Short Description short_description string The short description for the ticket No None provided
Description description string The detailed description for the ticket No None provided
Opened For opened_for string The customer for the ticket No None provided
Priority priority string The ticket priority No None provided
State state string The ticket state No None provided
Component component string The ticket Component No None provided
System system string The ticket System No None provided
Work Notes work_notes array Work notes to apply to the ticket No None provided
Comments comments array Comments to apply to the ticket No None provided
Additional Fields additional_fields array A list of key-value pairs, to populate additional fields against the ticket No None provided

Output Parameters

Display Name ID Type Description
Status status string Integration call return status (ok/fail)
Error error string Any errors returned from the integration, should the Status be fail
  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
In This Document