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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Cases / Delete

  • Article
  • 2 minutes to read

Operation Information

This operation will delete the Case specified.

This is a Premium Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type oAuth 2.0.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose oAuth 2.0 in the Type pick list;
  • Give the oAuth 2.0 KeySafe key a Title (this is the name / identifier for the oAuth 2.0 account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
Client Id string Application Client Id
Client Secret string Application Client Secret
oAuth Scope string Application oAuth Scope
Authorize URL string Application Authorize URL
Access URL string Application Access UR
Response Type string Application Response Type
Additional Params string Application Additional Params
Additional Access Token Params string Application Additional Access Token Request Params
Grant Type string Application Grant Type
Refresh URL string Application Refresh URL
Refresh Grant Type string Application Refresh Grant Type
Refresh Body string Application Refresh Body
Revoke URL string Token Revoke URL
Token string Authentication Token
Refresh Token string Refresh Token
API Endpoint string Optional API Endpoint

Tip

In order for the Authorization to go through correctly the 'API Endpoint' field must be filled in with the URL from your Dynamics instance for example: 'https://[YOUR ORG NUMBER].crm11.dynamics.com'.

  • The Authorize URL should be set to 'https://login.microsoftonline.com/common/oauth2/v2.0/authorize'.
  • The Access URL and Refresh URL should be set to: 'https://login.microsoftonline.com/common/oauth2/v2.0/token'.
  • Set the scope to 'https://org4f1ec541.crm11.dynamics.com/.default offline_access'.

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked oAuth 2.0 account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
Case ID incidentId string The Case ID No None provided
Case ID Lookup caseIdLookup string If the ID is not know this field will present a list of available Cases. No None provided

Output Parameters

Display Name ID Type Description
Status status string Status of the operation
Error error string Error returned by the Teams operation
Ticket Number ticketNumber string The Case Ticket Number
Title title string The Title assocaited with the Case
Case Email Address email string The Email Address assocaited with the Case
Case Priority priorityCode string Case Priority Code
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