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Problems / Comment

  • Article
  • 2 minutes to read

Operation Information

Adds a comment on to a Dynatrace SaaS Problem.

This is a Premium Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type Dynatrace SaaS.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose Dynatrace SaaS in the Type pick list;
  • Give the Dynatrace SaaS KeySafe key a Title (this is the name / identifier for the Dynatrace SaaS account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
API Token string Dynatrace API Token
Environment ID string {your-environment-id} taken from your Dynatrace SaaS URL: https://{your-environment-id}.live.dynatrace.com

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked Dynatrace SaaS account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
Problem ID pid string The ID of the Problem Yes None provided
Comment comment string The body of the comment Yes None provided
Context context string The context of the comment. It can contain any additional information, for example the Service Manager request reference number No None provided
User user string The author of the comment. If not provided, the user who generated the API token will be used No None provided

Output Parameters

Display Name ID Type Description
Status status string The Status of the API Call
ID id string The ID of the new Coment record
Error error string Any errors returned from the Dynatrace API call
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