Documentation
    {{docApp.userSession.userId}}
    {{docApp.userSession.userName}}
    {{docApp.userSession.email}}
    Issuer : {{docApp.userSession.issuerInstance}}
    Expires : {{new Date(docApp.userSession.validUntil).toLocaleDateString()}}

{{docApp.title}}

{{docApp.description}}

How can we help?

{{docApp.searchError}}
{{product.name}}

Searching in {{docApp.searchFilterBySpecificBookTitle}}

{{docApp.searchResultFilteredItems.length}} results for: {{docApp.currentResultsSearchText}} in {{docApp.searchFilterBySpecificBookTitle}}
Search results have been limited. There are a total of {{docApp.searchResponse.totalResultsAvailable}} matches.

You have an odd number of " characters in your search terms - each one needs closing with a matching " character!

{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}

{{docApp.libraryHomeViewProduct.description}}

  1. {{book.title}}

{{group.title || group.id}}

{{group.description}}

  1. {{book.title}}

{{group.title}}

{{book.title}}
More...

Tickets / Create

  • Article
  • 2 minutes to read

Operation Information

Creates a new Ticket in Autotask PSA.

This is a Premium Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type Autotask PSA.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose Autotask PSA in the Type pick list;
  • Give the Autotask PSA KeySafe key a Title (this is the name / identifier for the Autotask PSA account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
Endpoint string Autotask PSA Endpoint, example: https://webservices5.autotask.net
API Integration Code string API Integration Code
Username string API User Username
Secret string API User Secret
Impersonation Resource ID string Impersonation Resource ID

Tip

Instructions as to where to find the values for the fields above can be found on the Datto website.

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked Autotask PSA account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
Company ID companyID integer The ID of the Company Yes None provided
Queue ID queueID integer The ID of the Queue Yes None provided
Due Date Time dueDateTime string In the format: 2030-03-21T00:00:00 Yes None provided
Priority priority integer The ID of the Priority Yes None provided
Status status integer The ID of the Status Yes None provided
Title title string The Title of the Ticket Yes None provided
Ticket Type ticketType string The Type of the Ticket. Defaults to Service Request if not specified No None provided
Description description string The Description of the Ticket No None provided
External ID externalID string The External ID to associate to the Ticket No None provided

Output Parameters

Display Name ID Type Description
Outcome outcome string The outcome of the operation. Can be ok or fail
Error error string Any returned errors
ID id string The ID of the new ticket
Ticket Number ticketNumber string The reference number of the new ticket
  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
In This Document