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Have questions about this site?

What is this site?

  • This website is Hornbill's new product documentation website and is currently under development.
  • It is intended that all existing and future public-facing documentation we produce will be available to search, browse and share.
  • Hornbill's current documentation is available at Hornbill Wiki but over time this content will be migrated to this documentation site.
  • Please feel free to have a look around at any time.

Why has Hornbill created this site?

  • Hornbill's products have moved on considerably since we introduced it almost 10 years ago. At the time, the MediaWiki tool was sufficient, but we have outgrown it.
  • Our customers are more enterprise focused and more self-sufficient than ever before, so for 2023 and beyond we have established a new documentation platform and team to drive our documentation initiative forwards.
  • We are aiming to deprecate the use of Hornbill Wiki for most Hornbill related documentation.
  • We want to enable our growing partner network with product resources and information, documentation beyond our Wiki approach is required.
  • We could definitely do with some help, and may even pay for some! If you have domain knowledge and would like to help, please check out our Hornbill Docs Contributor Guide and contact the Hornbill docs team at

What will this site be good for?

  • Community contribution will be facilitated, encouraged, and most welcome.
  • High quality documentation, will be kept up to date as rapidly as our products evolve.
  • Real-time content search and discovery.
  • Articles organized into books, books into libraries, creating a more natural and logical structure to our documentation.
  • Legacy API documentation and various other documentation sources will all be consolidated into a single unified documentation system.
  • Documentation available in browser as well as printable/viewable as PDF on demand.
  • Personalized documentation experience, allowing dark/light mode, article subscriptions, social media sharing and other useful features.
  • Almost all publicly available documentation on will be open-source and available to fork on GitHub, allowing customers to derive their own custom documentation around Hornbill products should they wish to.

What is the timeline for this site?

  • We have taken the decision to publish and make available early, there is very little content at this time.
  • As and when we have completed/usable documentation, it will be published here.
  • We have a host of additional features we wish to add over time, so please watch this space.
  • We expect most of our existing documentation should be reviewed/migrated to over the coming months.
  • The documentation project will be ongoing, will continue to expand, evolve and improve day-by-day.

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Alerts / Get

Operation Information

Retrieves information about an Alert within OpsGenie. See the Alert API documentation for more information:

This is a Premium Integration.


This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type API Key.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose API Key in the Type pick list;
  • Give the API Key KeySafe key a Title (this is the name / identifier for the API Key account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
ApiKey string Authentication Key
API Endpoint string Optional API Endpoint


The API Endpoint field should be populated with the region-specific API URL that your Opsgenie account resides in. For accounts hosted in the EU, this should be and everywhere else it should be

Details on creating Opsgenie API Keys can be found in the Opsgenie Documentation.

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.


This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked API Key account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
ID/Alias id string The Alert ID/Alias Yes None provided
ID Type idType string Possible values are id, tiny and alias Yes ID, Tiny, Alias

Output Parameters

Display Name ID Type Description
Status status string Integration Status (ok or failed)
Error errors string Any error returned from the integration
Id id string None provided
Tiny Id tinyId string None provided
Alias alias string None provided
Message message string None provided
Alert Status alertStatus string None provided
Acknowledged acknowledged boolean None provided
Is Seen isSeen boolean None provided
Snoozed snoozed boolean None provided
Snoozed Until snoozedUntil string None provided
Count count number None provided
Last Occurred At lastOccurredAt string None provided
Created At createdAt string None provided
Updated At updatedAt string None provided
Source source string None provided
Owner owner string None provided
Priority priority string None provided
Ack Time ackTime number None provided
Close Time closeTime number None provided
Acknowledged By acknowledgedBy string None provided
Closed By closedBy string None provided
Entity entity string None provided
Description description string None provided
Server Name serverName string None provided
Region region string None provided
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