Documentation

{{docApp.title}}

{{docApp.description}}

How can we help?

{{docApp.searchError}}
{{product.name}}

Searching in {{docApp.searchFilterBySpecificBookTitle}}

{{docApp.searchResultFilteredItems.length}} results for: {{docApp.currentResultsSearchText}} in {{docApp.searchFilterBySpecificBookTitle}}
Search results have been limited. There are a total of {{docApp.searchResponse.totalResultsAvailable}} matches.

You have an odd number of " characters in your search terms - each one needs closing with a matching " character!

{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}

{{docApp.libraryHomeViewProduct.description}}

  1. {{book.title}}

{{group.title || group.id}}

{{group.description}}

  1. {{book.title}}

{{group.title}}

FAQs

What are the Hornbill Success Plans?

Hornbill’s Success Plans define and encapsulate the way in which we deliver support (including SLAs) and other expert services to you as a Hornbill customer. These success plans vary in respect to what is covered and how much they cost.

  • Hornbill Essential Success plan. All Hornbill customers get the Hornbill Essential Success plan as standard; this is included in your subscription.

  • Hornbill Premier Success plan. Should you require a higher level of support and engagement from Hornbill, then we have a range of options to suit.

We will help you to determine which level of plan you require as we get to understand your requirements and more importantly, how your organization plans to use Hornbill.

How long does a plan run?

Hornbill Success Plans are purchased over a 12-month period and are payable in advance. You then have the duration of the plan to call off any Expert Services credits that are included in the plan.

Do I need to purchase a plan for each Hornbill instance I have?

If you have more than one Hornbill instance, you are not required to purchase a success plan for each instance so long as the named support contacts are the same across the instances. If, however, there is a distinctly different set of named support contacts or the number of contacts exceeds the maximum available under the success plan in place, then you will need to purchase the additional cover.

In This Document