Documentation
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INDEX

Documentation Library

Search for information on Hornbill Documentation.

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Have questions about this site?

What is this site?

  • This website is Hornbill's new product documentation website and is currently under development.
  • It is intended that all existing and future public-facing documentation we produce will be available to search, browse and share.
  • Hornbill's current documentation is available at Hornbill Wiki but over time this content will be migrated to this documentation site.
  • Please feel free to have a look around at any time.

Why has Hornbill created this site?

  • Hornbill's products have moved on considerably since we introduced it almost 10 years ago. At the time, the MediaWiki tool was sufficient, but we have outgrown it.
  • Our customers are more enterprise focused and more self-sufficient than ever before, so for 2023 and beyond we have established a new documentation platform and team to drive our documentation initiative forwards.
  • We are aiming to deprecate the use of Hornbill Wiki for most Hornbill related documentation.
  • We want to enable our growing partner network with product resources and information, documentation beyond our Wiki approach is required.
  • We could definitely do with some help, and may even pay for some! If you have domain knowledge and would like to help, please check out our Hornbill Docs Contributor Guide and contact the Hornbill docs team at docs@hornbill.com.

What will this site be good for?

  • Community contribution will be facilitated, encouraged, and most welcome.
  • High quality documentation, will be kept up to date as rapidly as our products evolve.
  • Real-time content search and discovery.
  • Articles organized into books, books into libraries, creating a more natural and logical structure to our documentation.
  • Legacy API documentation and various other documentation sources will all be consolidated into a single unified documentation system.
  • Documentation available in browser as well as printable/viewable as PDF on demand.
  • Personalized documentation experience, allowing dark/light mode, article subscriptions, social media sharing and other useful features.
  • Almost all publicly available documentation on docs.hornbill.com will be open-source and available to fork on GitHub, allowing customers to derive their own custom documentation around Hornbill products should they wish to.

What is the timeline for this site?

  • We have taken the decision to publish and make available early, there is very little content at this time.
  • As and when we have completed/usable documentation, it will be published here.
  • We have a host of additional features we wish to add over time, so please watch this space.
  • We expect most of our existing documentation should be reviewed/migrated to docs.hornbill.com over the coming months.
  • The documentation project will be ongoing, will continue to expand, evolve and improve day-by-day.

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Information Classification & Handling

Hornbill classifies information into 3 levels of classification Confidential, restricted, and public. Information that is classified as restricted must, in addition, identify the individuals or roles to whom the information is restricted.

Where indicated below, the classification information must be included in the document footer, which must be manually set to appear on all pages of the document, or on the media on which it is recorded.

Information received from outside the organization is re-classified by its recipient so that, within the organization, it complies with this classification.

Information sent and received internally that is not marked with a classification level is treated as confidential.

Information that is sent externally must be marked with its classification level; any unmarked information sent externally is classified as public information.

If any Confidential or Restricted information is sent externally without the correct classification marking then that action is classed as breaching the company regulations and may be considered misconduct.

The classifications of information assets are reviewed at least once a year by their owners and if the classification level can be reduced, it will be. The asset owner is responsible for de-classifying information.

Restricted

This class of information is only for use by Directors or specialist persons within the company. This information should be only communicated, to employees for whom it is meant for and access to this information is allocated on a “need to know” basis only. Restricted is restricted for release to employees on specific grade levels and third-party contractors whose contracts with the organization authorize such access to confidential information.

Restricted information is stored either in a secured directory/folder with strict access restrictions or in a system requiring password access. Examples: Contracts, planning documents, specifications, systems administration guides, network diagrams, drafts of internal documents, staff appraisals, personnel records, expense reports, individual salary letters, payslips, client contracts, third-party contracts, new patent submissions, data falling under Data Protection Act, Business Continuity Plan.

By default and process, all customer data is Restricted.

Confidential

Everyone on a permanent employment contract with Hornbill is entitled to access information with this classification, as are third-party contractors whose contracts with Hornbill authorize such access. This information has no restrictions in terms of how it is communicated, other than that it is not cleared for release outside the organization or to those individuals and/or organizations who sub-contract with the organization other than where it is has been specifically authorized in advance and contractually documented with that third party.

Examples: Internal memos, routine reports, monthly reports, corporate policies, company procedures, incident reporting, general HR forms, training materials, and internal telephone directory.

Public

This is information that can be released outside the organization and includes documents or information intended for public disclosure. Everything on this Wiki is deemed public.

Examples: Information widely available in the public domain, public-facing website pages, marketing materials, and demonstration software.

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