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Have questions about this site?

What is this site?

  • This website is Hornbill's new product documentation website and is currently under development.
  • It is intended that all existing and future public-facing documentation we produce will be available to search, browse and share.
  • Hornbill's current documentation is available at Hornbill Wiki but over time this content will be migrated to this documentation site.
  • Please feel free to have a look around at any time.

Why has Hornbill created this site?

  • Hornbill's products have moved on considerably since we introduced it almost 10 years ago. At the time, the MediaWiki tool was sufficient, but we have outgrown it.
  • Our customers are more enterprise focused and more self-sufficient than ever before, so for 2023 and beyond we have established a new documentation platform and team to drive our documentation initiative forwards.
  • We are aiming to deprecate the use of Hornbill Wiki for most Hornbill related documentation.
  • We want to enable our growing partner network with product resources and information, documentation beyond our Wiki approach is required.
  • We could definitely do with some help, and may even pay for some! If you have domain knowledge and would like to help, please check out our Hornbill Docs Contributor Guide and contact the Hornbill docs team at

What will this site be good for?

  • Community contribution will be facilitated, encouraged, and most welcome.
  • High quality documentation, will be kept up to date as rapidly as our products evolve.
  • Real-time content search and discovery.
  • Articles organized into books, books into libraries, creating a more natural and logical structure to our documentation.
  • Legacy API documentation and various other documentation sources will all be consolidated into a single unified documentation system.
  • Documentation available in browser as well as printable/viewable as PDF on demand.
  • Personalized documentation experience, allowing dark/light mode, article subscriptions, social media sharing and other useful features.
  • Almost all publicly available documentation on will be open-source and available to fork on GitHub, allowing customers to derive their own custom documentation around Hornbill products should they wish to.

What is the timeline for this site?

  • We have taken the decision to publish and make available early, there is very little content at this time.
  • As and when we have completed/usable documentation, it will be published here.
  • We have a host of additional features we wish to add over time, so please watch this space.
  • We expect most of our existing documentation should be reviewed/migrated to over the coming months.
  • The documentation project will be ongoing, will continue to expand, evolve and improve day-by-day.

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About ISO

What is ISO

The International Organization for Standardization (ISO) is an international standard-setting body composed of representatives from various national standards organizations. This group of experts over the last 50 years have created a set of ISO standards which are a series of frameworks that outline best practices and requirements against a number of key areas to ensure that, if adopted, an organization can run smoothly, securely, and provide customers with the knowledge that a company is doing it right. ISO certification is proof that the standards are being adhered to and embedded in the organization.

What is ISO27001

ISO 27001 (formally known as ISO/IEC 27001:2005 currently ISO/IEC 27001:2013) is a specification for an information security management system (ISMS). An ISMS is a framework of policies and procedures that includes all legal, physical, and technical controls involved in an organization’s information risk management processes. Being IS0 27001 accredited means that we have proven to an external body that we comply with all regulations and requirements, therefore ensuring that security (both information and physical)/risk management, and other best practices are ingrained in everything we do through the processes we follow.

Our latest certificate is here

What is ISO27018

ISO 27018 is a specification for handling & securing Personal Identifiable Information in the Cloud. This goes side-by-side with ISO27001 & GDPR to ensure that we take all steps to secure your data, treat it with respect and guarantee that we will not use it for any purpose for which we don’t have specific consent. A successful external audit ensures that our policies & practices are correct and your data is safe with us.

Our latest certificate is here

Who is Responsible for Compliance

Ultimately, the CEO (As all processes must be approved and Supported by the board of directors), and all members of the cloud team are committed to maintaining our certification and take active roles in designing\implementing processes and controls. Other aspects of the business also play a vital role from HR to Development ensuring all processes are followed and information security\risk assessment is incorporated into every action performed.

How Often are we Audited

We are audited every 12 months and in order to stay certified we must not only show the documented processes but also how these are implemented in the business and show that all those affected by the process understand its requirements and adhere to its contents. We must also show that, where necessary checks and controls are in place to ensure that the process can not be circumvented. Our last audit certificate along with other accreditations are available via

What Processes are covered under ISO

The list is below, however processes are expanded to include additions not necessarily covered by ISO but that are either deemed important or best practice.

  • ISO:Risk Management
  • ISO:Information Security
  • ISO:Management Systems
  • ISO:Mobile Security
  • ISO:HR Security
  • ISO:Asset Management
  • ISO:Information Classification & Handling
  • ISO:Access Control
  • ISO:Network Policy
  • ISO:Cryptography Controls and Usage
  • ISO:Physical and Environment Security
  • ISO:Operations
  • ISO:Communications
  • ISO:Supplier Relationships and Procurement
  • ISO:Incident Reporting\Handling and Management
  • ISO:Change Reporting\Handling\Planning and Management
  • ISO:Business Continuity and Disaster Recovery
  • ISO:Compliance and Regulatory Requirements - Geographical

We have a document for each of the above (summary available via link), containing a summary of requirements, outlining the responsibilities for each department\individual, detailing any actions that must be performed in order to ensure the desired outcome is achieved, and listing any checks or controls that must be performed. All Documents are reviewed at least once every 12 months and made available to appropriate employees via Hornbill Document Manager. Every employee affected by one or more processes is provided training and tested to ensure they understand the process and its effects (Records of training are then available to the ISO certification team).


The below links to sections\documents that are not covered by ISO, however, are important to the way Hornbill operates\plans and provides services. This includes policies, guiding theologies, or supporting documents that help show our commitment to security and your data.

  • Data Security Commitment
  • Application and Interface Security
  • FAQ:Data_Centres#Datacenters_and_Facilitators
  • Cyber Essentials
  • Penetration Tests
  • Environmental Policy
  • Modern Slavery
  • Corporate Responsibility

Capacity Management and Scalability

We have hardware available for our expected growth of Hornbill and this is reviewed\increased every 3 months with the purchasing of additional hypervisors\rack space as required. If required we can also create an instance or complete replica of the Hornbill infrastructure in AWS (Same as in our DR Plan) in record time meaning that capacity and scalability are never an issue. This scalability along with the underlying server code also removes all limitations for user increase as new servers can be added as demand increases.

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