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Have questions about this site?

What is this site?

  • This website is Hornbill's new product documentation website and is currently under development.
  • It is intended that all existing and future public-facing documentation we produce will be available to search, browse and share.
  • Hornbill's current documentation is available at Hornbill Wiki but over time this content will be migrated to this documentation site.
  • Please feel free to have a look around at any time.

Why has Hornbill created this site?

  • Hornbill's products have moved on considerably since we introduced it almost 10 years ago. At the time, the MediaWiki tool was sufficient, but we have outgrown it.
  • Our customers are more enterprise focused and more self-sufficient than ever before, so for 2023 and beyond we have established a new documentation platform and team to drive our documentation initiative forwards.
  • We are aiming to deprecate the use of Hornbill Wiki for most Hornbill related documentation.
  • We want to enable our growing partner network with product resources and information, documentation beyond our Wiki approach is required.
  • We could definitely do with some help, and may even pay for some! If you have domain knowledge and would like to help, please check out our Hornbill Docs Contributor Guide and contact the Hornbill docs team at

What will this site be good for?

  • Community contribution will be facilitated, encouraged, and most welcome.
  • High quality documentation, will be kept up to date as rapidly as our products evolve.
  • Real-time content search and discovery.
  • Articles organized into books, books into libraries, creating a more natural and logical structure to our documentation.
  • Legacy API documentation and various other documentation sources will all be consolidated into a single unified documentation system.
  • Documentation available in browser as well as printable/viewable as PDF on demand.
  • Personalized documentation experience, allowing dark/light mode, article subscriptions, social media sharing and other useful features.
  • Almost all publicly available documentation on will be open-source and available to fork on GitHub, allowing customers to derive their own custom documentation around Hornbill products should they wish to.

What is the timeline for this site?

  • We have taken the decision to publish and make available early, there is very little content at this time.
  • As and when we have completed/usable documentation, it will be published here.
  • We have a host of additional features we wish to add over time, so please watch this space.
  • We expect most of our existing documentation should be reviewed/migrated to over the coming months.
  • The documentation project will be ongoing, will continue to expand, evolve and improve day-by-day.

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Business Continuity

Hornbills configuration of servers\services has been planned to ensure that their is no single point of failure, all services have fail over servers or spare capacity.

Business Continuity and Disaster Recovery plan

Hornbill are committed to providing customers with access to their subscribed services and data even in the event of a emergency or disaster. Our plan is designed so that in the worst possible case customers will be without access to instances for the minimum time possible whilst a full restore is carried out to a secondary data center.

In the event of a disaster or high impact issue the Cloud team have the option to invoke the Emergency plan. Once started this ensures additional resources are provided to the cloud team and non-critical work is suspended.

The plan is tested against 2 main scenarios at least once every year to ensure that in the case of Loss of Hornbill offices or Loss of Data Center we are able to continue to provide all services as expected.

Testing is performed remotely and its objectives are to show that we can continue to provide all services to existing customer, recreate the contents of 1 or more data centers in time specified in our SLAs and begin to provide all back end services used by Hornbill offices by the end of 1 working day.

Any outcomes\failings in the tests are noted and addressed within 1 month of the exercise and if necessary a new test scheduled.

A redacted version of the DR Plan is available on request.


All instances are replicated real time to a central server located within the same geographical location as the live instance and then nightly backups of these are taken and stored within S3 (again within same geographical location) every evening. The backup process is monitored\tested to ensure successful upload automatically and a manual restore of a random instance performed every month to ensure data integrity. In the event of the emergency plan being activated and needing to restore, we will first attempt to use the live replication and should that be unavailable (Unlikely) we would revert to the last nightly backup.

See also FAQ:Availability & Scheduled Maintenance

Epidemic or Pandemic

As part of our DR and Business continuity process, Hornbill already has a plan in place for Epidemics\Pandemics which is reviewed annually and when any new threat is detected. Covid-19 has been detected as a risk, however, our exposure to this pandemic is relatively limited.

As a cloud-based company, we are fully prepared for all our staff to be able to work remotely. Following Government guidelines issued on 16/03/20, all staff are working remotely from home as advised. This has been completed with no impact on existing customer services.

We have also received confirmation from all our data centers that they are also able to manage any risks associated with Covid-19 and do not expect services to be impacted.

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