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Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Overview

In the Email view, you can find the shared mailboxes to which you have been given access. Shared mailboxes are created to allow a group of users to share a single mailbox for both outgoing and incoming email, all using a common email address. Here you can read, send, and organize emails.

Folders

Each shared mailbox contains a set of folders by default, and you can add additional folders to help organize your emails.

  • Inbox. Contains incoming emails for the shared mailbox. Email routing rules can be configured to automatically move incoming emails to other designated folders.
  • Outbox. Contains all emails that are currently waiting to be sent.
  • Sent Items. Contains a copy of all emails sent from the shared mailbox.
  • Deleted Items. Contains a copy of all deleted emails.

Adding new folders

To help organize your emails, you can add additional folders using the Create button. Each new folder is visible to all users who have access to the shared mailbox.

To create a new folder:

  1. Click the email folder icon to create a new folder.
  2. Give the new folder a name.
  3. Click Create.

To delete a folder that has been added:

  1. Next to the folder you wish to delete, click Delete (the trash can icon).

Note

The default folders cannot be deleted.

Searching emails in folders

When in a folder, use the Search option to open a search view and begin a search. The search is performed on the To/From addresses, the subject, and the body of the email. Search results are relevance-scored; those with the best match are represented with more stars.

To search in email folders:

  1. In the Search field, type your search term.
  2. Click the Search button.
  3. By default, the search is limited to the current folder; to expand the search to all folders, click Search in all folders.

Emptying folders

At the bottom of the frame, click Empty folder to permanently delete the contents of the folder.

Hiding and expanding the folders list

In the Shared Mailbox view, click the arrow icon to collapse and hide the folder list. Use the same arrow to expand and view the folder list again.

Emails list

View, sort, and action emails in each folder.

Email viewer

View emails in a full window.

Compose

Create, reply, or forward emails.

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