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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Introducing Hornbill

Hornbill is a cloud-based work automation solution with a strong foundation in Enterprise Service Management, designed for use by all your teams to efficiently manage, deliver, and offer services to both customers and employees. By crafting digital service experiences and automating service delivery workflows, Hornbill’s capabilities unify every aspect of your business, enhancing and driving your ESM and automation efforts.

Applications

The Hornbill Platform

At the heart of Hornbill lies our platform, a cutting-edge cloud-first system for workflow automation and business process orchestration. Continuously developed since 2012, our technology stack offers one of the most comprehensive and powerful codeless workflow automation and integration capabilities available today. Designed to support digital workflow, transformation, and ESM initiatives, the Hornbill Platform caters to enterprises of all sizes.

Key features of the Hornbill Platform encompass:

  • Advanced business process orchestration
  • Robust business rules and workflow automation
  • Intelligent data capture
  • A vast array of pre-built, ready-to-use, no-code integrations
  • Human Tasks (including Authorizations)
  • Comprehensive employee and customer service portals
  • Efficient email automation
  • An App Store featuring numerous business applications
  • In-depth reporting and analytics
  • Messaging, targeted communications, collaboration, and workspaces for improved teamwork
  • Document content and lifecycle management
  • Context-aware information and knowledge sharing for seamless collaboration

These platform capabilities (and many more) serve as our building blocks. Our ready-made business applications (available in the App Store) combine these building blocks to create a diverse range of recipes, offering comprehensive workflows and automations for employee, partner, and customer processes.

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