Documentation
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INDEX

Documentation Library

Search for information on Hornbill Documentation.

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Have questions about this site?

What is this site?

  • This website is Hornbill's new product documentation website and is currently under development.
  • It is intended that all existing and future public-facing documentation we produce will be available to search, browse and share.
  • Hornbill's current documentation is available at Hornbill Wiki but over time this content will be migrated to this documentation site.
  • Please feel free to have a look around at any time.

Why has Hornbill created this site?

  • Hornbill's products have moved on considerably since we introduced it almost 10 years ago. At the time, the MediaWiki tool was sufficient, but we have outgrown it.
  • Our customers are more enterprise focused and more self-sufficient than ever before, so for 2023 and beyond we have established a new documentation platform and team to drive our documentation initiative forwards.
  • We are aiming to deprecate the use of Hornbill Wiki for most Hornbill related documentation.
  • We want to enable our growing partner network with product resources and information, documentation beyond our Wiki approach is required.
  • We could definitely do with some help, and may even pay for some! If you have domain knowledge and would like to help, please check out our Hornbill Docs Contributor Guide and contact the Hornbill docs team at docs@hornbill.com.

What will this site be good for?

  • Community contribution will be facilitated, encouraged, and most welcome.
  • High quality documentation, will be kept up to date as rapidly as our products evolve.
  • Real-time content search and discovery.
  • Articles organized into books, books into libraries, creating a more natural and logical structure to our documentation.
  • Legacy API documentation and various other documentation sources will all be consolidated into a single unified documentation system.
  • Documentation available in browser as well as printable/viewable as PDF on demand.
  • Personalized documentation experience, allowing dark/light mode, article subscriptions, social media sharing and other useful features.
  • Almost all publicly available documentation on docs.hornbill.com will be open-source and available to fork on GitHub, allowing customers to derive their own custom documentation around Hornbill products should they wish to.

What is the timeline for this site?

  • We have taken the decision to publish and make available early, there is very little content at this time.
  • As and when we have completed/usable documentation, it will be published here.
  • We have a host of additional features we wish to add over time, so please watch this space.
  • We expect most of our existing documentation should be reviewed/migrated to docs.hornbill.com over the coming months.
  • The documentation project will be ongoing, will continue to expand, evolve and improve day-by-day.

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Hornbill Integrations

Hornbill includes a wide range of integrations to enhance our platform’s functionality and streamline workflows. These integrations connect Hornbill with various third-party tools and applications, enabling seamless access and automation across different systems, improving overall efficiency.

Applications


Some of the key integrations available within Hornbill include:

  • IT operations and infrastructure. Hornbill integrates with IT operations and infrastructure tools such as Microsoft System Center Configuration Manager (SCCM), Microsoft Active Directory, and Azure AD. These integrations allow users to manage assets, monitor systems, and maintain user accounts — ensuring a smooth and efficient IT environment.

  • Communication and collaboration. Hornbill connects with popular communication and collaboration tools like Microsoft Teams, Slack, and Trello. These integrations facilitate seamless communication and collaboration across different platforms, allowing teams to work together effectively.

  • Authentication. Hornbill supports integrations with authentication providers such as Okta, OneLogin, and Microsoft ADFS. These integrations enable organizations to use single sign-on (SSO) for secure and streamlined access to Hornbill and other connected applications.

  • Cloud storage. Hornbill integrates with cloud storage services like Microsoft OneDrive, Google Drive, and Dropbox. These integrations allow users to access, store, and share documents and files seamlessly within Hornbill, improving collaboration and document management.

  • Email. Hornbill integrates with email platforms like Microsoft Exchange and Gmail, enabling users to manage their email communications directly within Hornbill. This helps to keep all communication and collaboration in one central location.

  • Customer Relationship Management (CRM). Hornbill can connect with CRM tools like Salesforce, Microsoft Dynamics, and HubSpot. These integrations help organizations manage customer relationships and interactions more efficiently, ensuring a smooth and effective customer experience.

  • Business Intelligence and reporting. Hornbill integrates with business intelligence and reporting tools such as Microsoft Power BI, Tableau, and Qlik. These integrations allow users to analyze and visualize data from Hornbill, enabling them to make data-driven decisions and optimize their workflows.

  • IT Service Management (ITSM). Hornbill integrates with ITSM tools like Jira Service Management, ServiceNow, and BMC Remedy. These integrations help organizations manage their IT services and support more effectively, improving overall service delivery and customer satisfaction.

Hornbill’s extensive range of integrations ensure that organizations can easily connect their preferred tools and applications to the Hornbill platform. By offering seamless integration across various platforms, Hornbill helps organizations streamline their workflows, enhance collaboration, and improve overall efficiency.

Suitability of Third-Party Applications

Hornbill ensures that every integration operates as expected, meeting the specific technical standards required by each API or third-party system we connect with, in accordance to their documentation. However, Hornbill does not officially support or vouch for, or provide any warranties of performance and suitability of any third-party product, or its integrations for any specific purpose. We do not perform any evaluations regarding their appropriateness for certain tasks, services, or the companies offering these services. Our commitment is to the functionality and meeting the technical requirements of these integrations; beyond that, our role concludes. As a customer utilizing third-party services or APIs via our integrations, the responsibility falls to you to assess the data you exchange with these third parties, and to judge their suitability, dependability, and security measures.

Technical Support for Third-Party Applications

Hornbill does not have any expertise and cannot provide any kind of support for any third-party products (unless explicitly covered in any extended support agreement with you). Our integrations follow the guidance in the service providers’ API documentation. Our support and technical staff are not trained or authorized to provide technical support or advice about the use, function, or performance of any third-party services or applications. If you choose to use one or more third-party services with integrations we provide as part of your deployment of Hornbill, it is your responsibility to have any required support arrangements with those third-party services.

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