Documentation
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INDEX

Documentation Library

Search for information on Hornbill Documentation.

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Have questions about this site?

What is this site?

  • This website is Hornbill's new product documentation website and is currently under development.
  • It is intended that all existing and future public-facing documentation we produce will be available to search, browse and share.
  • Hornbill's current documentation is available at Hornbill Wiki but over time this content will be migrated to this documentation site.
  • Please feel free to have a look around at any time.

Why has Hornbill created this site?

  • Hornbill's products have moved on considerably since we introduced it almost 10 years ago. At the time, the MediaWiki tool was sufficient, but we have outgrown it.
  • Our customers are more enterprise focused and more self-sufficient than ever before, so for 2023 and beyond we have established a new documentation platform and team to drive our documentation initiative forwards.
  • We are aiming to deprecate the use of Hornbill Wiki for most Hornbill related documentation.
  • We want to enable our growing partner network with product resources and information, documentation beyond our Wiki approach is required.
  • We could definitely do with some help, and may even pay for some! If you have domain knowledge and would like to help, please check out our Hornbill Docs Contributor Guide and contact the Hornbill docs team at docs@hornbill.com.

What will this site be good for?

  • Community contribution will be facilitated, encouraged, and most welcome.
  • High quality documentation, will be kept up to date as rapidly as our products evolve.
  • Real-time content search and discovery.
  • Articles organized into books, books into libraries, creating a more natural and logical structure to our documentation.
  • Legacy API documentation and various other documentation sources will all be consolidated into a single unified documentation system.
  • Documentation available in browser as well as printable/viewable as PDF on demand.
  • Personalized documentation experience, allowing dark/light mode, article subscriptions, social media sharing and other useful features.
  • Almost all publicly available documentation on docs.hornbill.com will be open-source and available to fork on GitHub, allowing customers to derive their own custom documentation around Hornbill products should they wish to.

What is the timeline for this site?

  • We have taken the decision to publish and make available early, there is very little content at this time.
  • As and when we have completed/usable documentation, it will be published here.
  • We have a host of additional features we wish to add over time, so please watch this space.
  • We expect most of our existing documentation should be reviewed/migrated to docs.hornbill.com over the coming months.
  • The documentation project will be ongoing, will continue to expand, evolve and improve day-by-day.

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Emails

Storage over and above the instance storage quota attracts an additional monthly cost. While this is a nominal fee, regular housekeeping and some best-practice guidelines can help you manage your storage effectively.

You can review the storage consumed by your Hornbill instance in Configuration > Hornbill Solution Center > Subscription > Your Usage.

For more detail on our approach to Cloud storage, see Data Storage.

Emails

Emails are typically the biggest contributor to storage consumption and, because their content and attachments are quite often appended to a request, their relevance and value diminishes quickly.

Set purge thresholds

The Hornbill platform incorporates settings that purge the Sent and Deleted Items folders of email messages older than a certain number of months. The default value for these settings is 240 months (20 years of a maximum of 20 years) and 36 months (3 years of a maximum of 7 years) respectively. Any messages that are older than the purge thresholds specified in the settings will be permanently deleted from these folders.

You can find the settings in Configuration > Platform Configuration > Advanced Tools & Settings > Advanced System Settings and are called emails.purgeDeletedItemsAfter and emails.purgeSentItemsAfter.

Important

Each shared mailbox on your Hornbill instance has a Deleted Items folder and a Sent Items folder. These email-purge settings are global; the purge threshold applies to all shared mailboxes. The background job responsible for the purge on these folders runs several times a day.

Email messages and associated attachments will be deleted from your Hornbill instance. This process has no effect on messages stored outside of Hornbill.

Selectively delete email messages

Mailbox folders can also be managed via the main mailbox interface where messages can be selected and deleted as required. Messages will only be permanently deleted once they are moved to the Deleted Items folder. When using this method, first move messages to the Deleted Items folder, then select and permanently delete them. Only users with the appropriate permissions to a shared mailbox will be able to permanently delete messages from the Deleted Items folder.

Archive email messages and attachments

The Email Archiver utility provides a simple, safe, and secure way to archive email messages and their associated attachments from a Hornbill instance. The utility downloads the email message and attachments from a Hornbill instance and saves them in a location on a local machine of your choice.

Once downloaded, the email message and attachment will be deleted and will no longer be accessible from your Hornbill instance. Emails and their attachments will be available for reference in the location to which they were downloaded.

Empty an entire email message folder

To empty an entire folder, navigate to Configuration > Platform Configuration > Email > Shared Mailboxes. All folders that exist for that shared mailbox will be listed.

Click a shared mailbox, then in the Status tab, find the folder you want to empty and click its red Empty Folder button.

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