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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Overview

In This Guide

This guide contains a series of documents to help with your initial setup of Hornbill. The focus of this guide is on the features and settings that are available within Hornbill Configuration. Some of the covered topics include:

  • Setting up your organizational structure, users, departments, and teams.
  • Installing apps and managing subscriptions.
  • Configuring email connectivity and shared mailboxes.
  • Accessing advanced platform settings.
  • Customizing the Employee and Customer portals.

Who Is This For?

This guide is for administrative users of Hornbill. The areas of configuration described here are only accessible by users that have administrative rights and roles.

Additional Guides

Additional guides are available for the following.

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In This Document