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Overview

In this guide

Use this guide to help with your initial setup and ongoing management of the Service Manager application. The focus of this guide is on the features and settings that are available within Service Manager Configuration. Some of the covered topics include:

  • Installing Service Manager
  • Managing user subscriptions and access
  • Intelligent Capture and business workflow configurations and automations
  • Configuring email routing rule templates
  • Service desk administration

Audience

This guide is for administrative users of Hornbill. The areas of configuration described in this guide can be accessed by users that have been assigned the Service Desk Admin role.

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In This Document