Documentation
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INDEX

Documentation Library

Search for information on Hornbill Documentation.

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Have questions about this site?

What is this site?

  • This website is Hornbill's new product documentation website and is currently under development.
  • It is intended that all existing and future public-facing documentation we produce will be available to search, browse and share.
  • Hornbill's current documentation is available at Hornbill Wiki but over time this content will be migrated to this documentation site.
  • Please feel free to have a look around at any time.

Why has Hornbill created this site?

  • Hornbill's products have moved on considerably since we introduced it almost 10 years ago. At the time, the MediaWiki tool was sufficient, but we have outgrown it.
  • Our customers are more enterprise focused and more self-sufficient than ever before, so for 2023 and beyond we have established a new documentation platform and team to drive our documentation initiative forwards.
  • We are aiming to deprecate the use of Hornbill Wiki for most Hornbill related documentation.
  • We want to enable our growing partner network with product resources and information, documentation beyond our Wiki approach is required.
  • We could definitely do with some help, and may even pay for some! If you have domain knowledge and would like to help, please check out our Hornbill Docs Contributor Guide and contact the Hornbill docs team at docs@hornbill.com.

What will this site be good for?

  • Community contribution will be facilitated, encouraged, and most welcome.
  • High quality documentation, will be kept up to date as rapidly as our products evolve.
  • Real-time content search and discovery.
  • Articles organized into books, books into libraries, creating a more natural and logical structure to our documentation.
  • Legacy API documentation and various other documentation sources will all be consolidated into a single unified documentation system.
  • Documentation available in browser as well as printable/viewable as PDF on demand.
  • Personalized documentation experience, allowing dark/light mode, article subscriptions, social media sharing and other useful features.
  • Almost all publicly available documentation on docs.hornbill.com will be open-source and available to fork on GitHub, allowing customers to derive their own custom documentation around Hornbill products should they wish to.

What is the timeline for this site?

  • We have taken the decision to publish and make available early, there is very little content at this time.
  • As and when we have completed/usable documentation, it will be published here.
  • We have a host of additional features we wish to add over time, so please watch this space.
  • We expect most of our existing documentation should be reviewed/migrated to docs.hornbill.com over the coming months.
  • The documentation project will be ongoing, will continue to expand, evolve and improve day-by-day.

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About User Accounts

Topics Covered

  • Account types
  • Ways to create accounts

User Account Types

Hornbill users are categorized into two types, full and basic.

Full User

User accounts are for those that require access to one or more of the available Hornbill applications. The number of user accounts is governed by your paid subscriptions. You will be allowed to create user accounts as long as you have enough subscriptions available.

Basic User

Basic accounts are for people who are internal to your organization and who will consume the content and services that are delivered by the Hornbill applications. Basic accounts can be used within applications to associate with entities such as Service Manager requests, assets, sites, and documents, and also provide login access to the Employee Portal.

Tip

Accounts can be either promoted or demoted between these two types of accounts after they have been created. This can be done by changing the user type when viewing the account record.

For a detailed explanation of the different account types please read the fundamentals of Hornbill Platform Account Types.

Ways To Create User Accounts

  • Manual creation
    Within Configuration, accounts can be manually created. Manual creation is typically used when there is a need for initial accounts during a new implementation. These might be used for testing or for special accounts that would not be included in an automated import and synchronization from an external source such as Microsoft Active Directory.
  • CSV import
    From the list of accounts, a simple CSV import is provided. This is only for the creation of new accounts and does not provide updates to existing accounts.
  • Auto-provisioning
    Auto-provisioning takes advantage of single sign-on using an external identity provided (IDP), such as Microsoft Active Directory Federation Services. If a user is authenticated using an IDP and a Hornbill account does not exist, the account will be automatically created using a template and the user seamlessly gains access to Hornbill.
  • Import and synchronization tools
    The most common way of managing accounts is by using an import and synchronization tool. These include LDAP Import, Entra ID Import, Database Import, and Google User Import.
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