Documentation

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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Subscription

Get a view of all your subscription information for Hornbill. This includes storage, mailboxes, users, and applications. Also available here is the ability to create a Passcode for Hornbill Support.

Your Usage

Usage

View your usage dashboard to see the following.

  • Database Usage (The amount of space used directly within the database)
  • Disk Usage (The amount of storage used by items such as images and emails)
  • Total Usage (Database Usage + Disk Usage)
  • Users
  • Basic Users
  • Shared Mailboxes
  • Instance Storage Usage Monthly / Daily

Application Subscriptions

View a list of all the applications that you have subscribed to.

  • Application: Name of the application that is installed and available in Hornbill.
  • Version: The version that is currently installed in Hornbill.
  • Install Date: The date on which the application was originally installed.
  • Subscriptions: The number of subscribers currently subscribed to the app. Subscriptions listed as Unlimited are apps that do not require additional subscriptions and are available to all platform subscribers.

Contacts

See the list of your key contacts that are registered with Hornbill.

Support

Support Passcodes

Support Passcodes have been designed to allow Customers to grant temporary access to their Instance should this be needed for Support to investigate an open issue. A Passcode will be generated against a particular user, allowing the Support Team Member the ability to investigate the behavior with the same access level as the user experiencing the issue.

Generating a Support Passcode to enable Hornbill Support to access your Instance

  1. Click on the Hornbill Configuration cog in the bottom left of the screen
  2. Select Hornbill Solution Center from the dropdown list
  3. Under the Subscription category select Your Usage
  4. Select the Support tab
  5. Click on the Generate Support Passcode button
  6. In the popup
    1. Select the User you wish the Passcode to be generated against
    2. Select the duration of the passcode (from 1 to 72 hours)
    3. Record a note of the purpose for generating the passcode
    4. Click the Generate button
  7. The Passcode will be displayed

Tip

  • Once this dialog is dismissed, you cannot retrieve this Passcode. Should you forget the current Passcode, a new one will need to be generated.
  • Generating a new Passcode will automatically revoke the existing Passcode
  • If there is an active Passcode the Revoke current access code button will be active. Clicking this will revoke access for the current Passcode.
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