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How can we help?

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Direct Outbound Email

The direct outbound email is a sent items folder for emails that are sent directly from Hornbill without the use of a Hornbill mailbox. This list allows you to monitor and view all emails that have been sent directly from Hornbill.

Types of Direct Outbound Emails

  • BPM Authorizations
  • Basic Authorizations
  • BPM Direct Messages
  • Report Delivery

Delivery Status

Each email will show its delivery status. This can be seen by the color of the envelope icon in the To field.

  • White - pending
  • Green - delivered
  • Red - failed

Resend

If an email has not been sent due to a temporary issue that has since been fixed, you can use the Resend option to try to send the email again. After clicking Resend the email status will change to pending.

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