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Description
Configuration to control how requests are auto-closed after they have been in the resolved state for a period of time
Properties
| Name | Type | Occurrence | Description |
|---|---|---|---|
allowCloseWithOpenActivities |
xs:boolean |
Optional Default=false |
Cancel outstading tasks when closing. If this is set to true and the close time is reached, the auto-close will fail. |
closeAfterDays |
xs:integer |
Optional Default=0 |
Set how many days after the request transitions into the ‘resolved’ state to close this request. |
firstTimeFixExpression |
xs:string |
Optional | If this expression evaluates to ‘true’ then the first-time fix flag will set on the request as part of the closure process. If no expression is provided here, then the firstTimeFix flag will be set to 1 if the request transitioned its status from ‘new’ to ‘closed’. . If the firstTimeFix flag is already set, them this expression is not evaluated |
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