Documentation
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INDEX

Documentation Library

Search for information on Hornbill Documentation.

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Have questions about this site?

What is this site?

  • This website is Hornbill's new product documentation website and is currently under development.
  • It is intended that all existing and future public-facing documentation we produce will be available to search, browse and share.
  • Hornbill's current documentation is available at Hornbill Wiki but over time this content will be migrated to this documentation site.
  • Please feel free to have a look around at any time.

Why has Hornbill created this site?

  • Hornbill's products have moved on considerably since we introduced it almost 10 years ago. At the time, the MediaWiki tool was sufficient, but we have outgrown it.
  • Our customers are more enterprise focused and more self-sufficient than ever before, so for 2023 and beyond we have established a new documentation platform and team to drive our documentation initiative forwards.
  • We are aiming to deprecate the use of Hornbill Wiki for most Hornbill related documentation.
  • We want to enable our growing partner network with product resources and information, documentation beyond our Wiki approach is required.
  • We could definitely do with some help, and may even pay for some! If you have domain knowledge and would like to help, please check out our Hornbill Docs Contributor Guide and contact the Hornbill docs team at docs@hornbill.com.

What will this site be good for?

  • Community contribution will be facilitated, encouraged, and most welcome.
  • High quality documentation, will be kept up to date as rapidly as our products evolve.
  • Real-time content search and discovery.
  • Articles organized into books, books into libraries, creating a more natural and logical structure to our documentation.
  • Legacy API documentation and various other documentation sources will all be consolidated into a single unified documentation system.
  • Documentation available in browser as well as printable/viewable as PDF on demand.
  • Personalized documentation experience, allowing dark/light mode, article subscriptions, social media sharing and other useful features.
  • Almost all publicly available documentation on docs.hornbill.com will be open-source and available to fork on GitHub, allowing customers to derive their own custom documentation around Hornbill products should they wish to.

What is the timeline for this site?

  • We have taken the decision to publish and make available early, there is very little content at this time.
  • As and when we have completed/usable documentation, it will be published here.
  • We have a host of additional features we wish to add over time, so please watch this space.
  • We expect most of our existing documentation should be reviewed/migrated to docs.hornbill.com over the coming months.
  • The documentation project will be ongoing, will continue to expand, evolve and improve day-by-day.

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More...

Request Insights

Request Insights provides key stats and data for an individual request that has been resolved or closed. A series of charts highlight changes in status, assignment, and the assessment of the request through its life cycle.

Status

The status insights show how long the request had remained in each status. Only the statuses that were used will be displayed.

  • New
  • Open
  • On-hold
  • Resolved

Note

The closed status is excluded from these charts.

Sub-statuses

If the request being viewed includes sub-statuses, an additional chart is displayed that shows the amount of time that was spent in each sub-status.

Assignment

The assignment insights summarize the amount of time that the request was with a team or with an owner. The amount of time between assignments is captured and this insight allows you to see where the request spends most of its time.

  • Team
  • Owner

Assessment

The assessment insights summarize the amount of time that the request stayed in each priority level. This can help identify how long it took until a request was reassessed or escalated to a higher priority level.

  • Priority

Exporting

For all three insight views, you can export the information in a variety of image or data formats. This is particularly useful if you need to prepare a report on a request, so you get easy access to include relevant information.

Note

Exported data that includes time values will typically be exported as minutes.

Data Lists

Each chart has an option to show a data list that includes timestamps of when the change took place, and who made the changes.

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