Documentation
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INDEX

Documentation Library

Search for information on Hornbill Documentation.

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Have questions about this site?

What is this site?

  • This website is Hornbill's new product documentation website and is currently under development.
  • It is intended that all existing and future public-facing documentation we produce will be available to search, browse and share.
  • Hornbill's current documentation is available at Hornbill Wiki but over time this content will be migrated to this documentation site.
  • Please feel free to have a look around at any time.

Why has Hornbill created this site?

  • Hornbill's products have moved on considerably since we introduced it almost 10 years ago. At the time, the MediaWiki tool was sufficient, but we have outgrown it.
  • Our customers are more enterprise focused and more self-sufficient than ever before, so for 2023 and beyond we have established a new documentation platform and team to drive our documentation initiative forwards.
  • We are aiming to deprecate the use of Hornbill Wiki for most Hornbill related documentation.
  • We want to enable our growing partner network with product resources and information, documentation beyond our Wiki approach is required.
  • We could definitely do with some help, and may even pay for some! If you have domain knowledge and would like to help, please check out our Hornbill Docs Contributor Guide and contact the Hornbill docs team at docs@hornbill.com.

What will this site be good for?

  • Community contribution will be facilitated, encouraged, and most welcome.
  • High quality documentation, will be kept up to date as rapidly as our products evolve.
  • Real-time content search and discovery.
  • Articles organized into books, books into libraries, creating a more natural and logical structure to our documentation.
  • Legacy API documentation and various other documentation sources will all be consolidated into a single unified documentation system.
  • Documentation available in browser as well as printable/viewable as PDF on demand.
  • Personalized documentation experience, allowing dark/light mode, article subscriptions, social media sharing and other useful features.
  • Almost all publicly available documentation on docs.hornbill.com will be open-source and available to fork on GitHub, allowing customers to derive their own custom documentation around Hornbill products should they wish to.

What is the timeline for this site?

  • We have taken the decision to publish and make available early, there is very little content at this time.
  • As and when we have completed/usable documentation, it will be published here.
  • We have a host of additional features we wish to add over time, so please watch this space.
  • We expect most of our existing documentation should be reviewed/migrated to docs.hornbill.com over the coming months.
  • The documentation project will be ongoing, will continue to expand, evolve and improve day-by-day.

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Print

The Print Action within a request provides the facility to print all or selectable details of the request.

Options

Choose which details of the request you wish to print:

  • Customer Details / Raised By
    Depending on the request type and if a customer has been associated with a request, this section will show the details of either the customer or the person who raised the request.
  • Information
    When selected, an additional button is displayed on the form that lets you define what information you would like to include on the printout. This includes Team, Owner, Logged on, Status, Priority, Service, Service Level Agreement, Service Level, Response Target, and Resolution Target.
  • Details
    Selecting this will include both the Summary and Description of the request in the Printout.
  • Questions
    If selected and if the Questions section is available, this section will be included on the printout.
  • Timeline
    If Timeline is selected, an additional filter is available to decide which timeline updates you which to print, you the Timeline Options to set your preferences. This includes only printing updates that are set with the visibility of Customer.

Timeline Options

When printing the details of the timeline you can choose to include all timeline updates and all updates with any visibility levels or selectively choose the update types and visibility levels to be included when printing.

Timeline Privacy

  • Public
  • Customer
  • Team
  • Owner
  • Timeline

The list of available action types displayed will mirror the update types that exist on the timeline of the request you are looking to print, so this will vary from request to request. Typically this will include:

  • Update
  • Email
  • Task
  • System

Unselect any action types you do not wish to include when the report is printed.

Select Print to see a preview of the request and to print.

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