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Linked Services Action

The Linked Services Action within a request allows for the linking of other Services to a request, over and above the service against which the request has been logged. This is useful in situations where you might want to record which other services were impacted.

Linked Services Action

Before You Begin

The visibility of the Linked Services Action on a request is controlled by the service that the request is raised under. If the Linked Services Action is not available, the Service Owner for that service will need to enable it on the service.

Linking Services

To link one or more services to a request, select the service you wish to add, then choose the appropriate Relationship Link, and then select the link.

  • The list of available Relationships is configured in the Service Manager Configuration under Relationships. Only Active Request to Services Relationship Links will be available.
  • A timeline post will audit the adding of the additional services. Should you wish to change this from the default of Team, alter the Visibility level before selecting the Link button.
  • The Linked Services will be visible from a collapsible Linked Services section below the request action items.

Viewing Linked Services

Once services have been linked to a request, you can view and edit their relationship to the request from a new collapsible section below the action item bar.

  • Edit Relationship
    Use this option from the drop-down to select a different Relationship Link. This change will be audited by a post to the request timeline.
  • Remove
    Use this option from the drop-down to remove the Service from the request. This action will be audited by a post to the request timeline.

Services View

Once a service has been linked to a request, under the Services view and the Requests tab, you will see two tabs:

  • Direct Requests
    This shows all requests that have been raised directly against the service.
  • Associated Requests
    This shows all requests to which the service has been linked, including the specific relationship it has to each request.
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