Documentation

    {{docApp.userSession.userId}}
    {{docApp.userSession.userName}}
    {{docApp.userSession.email}}
    Issuer : {{docApp.userSession.issuerInstance}}
    Expires : {{new Date(docApp.userSession.validUntil).toLocaleDateString()}}

{{docApp.title}}

{{docApp.description}}

How can we help?

{{docApp.searchError}}

Searching in {{docApp.searchFilterBySpecificBookTitle}}

 {{docApp.currentResultsSearchText}}  in {{docApp.searchFilterBySpecificBookTitle}}
Found {{docApp.searchResponse.totalResultsAvailable}} matches. Showing the top {{docApp.searchResponse.results ? docApp.searchResponse.results.length : 0}} - try a more specific search to see the rest.

You have an odd number of " characters in your search terms - each one needs closing with a matching " character!

{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}

{{docApp.libraryHomeViewProduct.description}}

  1. {{book.title}}

HAi Insights

The HAi Request Insights provides real-time insights for the selected request, including similar resolved requests and recommended knowledge articles.

HAi Request Insights

Accessing HAi Insights

When viewing a request record, an HAi Insights icon will be available on the right-hand bar. Selecting this icon will pop out the HAi Insights panel.

HAi Insights icon

  • Next suggested action: HAi will analyze the request and provide a suggested action that should be done next.
  • Request summary: A simplified summary of the request that shows who raised the request and a brief overview of what the request is about.
  • Suggested requests: HAi will look for similar requests to the one being viewed. Reviewing the information in the other requests may help lead to a resolution or prompt the need to link the requests.
  • Suggested articles: HAi will look for knowledge articles that might help with the request, providing potential solutions.
  • User’s open requests: HAi will list the other requests that the user has raised. This may result in the discovery of similar requests already raised or just identifying that a customer has a large number of outstanding requests that might need some attention.
  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
In This Document