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Documentation

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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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HAi Insights

The HAi Request Insights provides real-time insights for the selected request, including similar resolved requests and recommended knowledge articles.

HAi Request Insights

Accessing HAi Insights

When viewing a request record, an HAi Insights icon will be available on the right-hand bar. Selecting this icon will pop out the HAi Insights panel.

HAi Insights icon

  • Next suggested action: HAi will analyze the request and provide a suggested action that should be done next.
  • Request summary: A simplified summary of the request that shows who raised the request and a brief overview of what the request is about.
  • Suggested requests: HAi will look for similar requests to the one being viewed. Reviewing the information in the other requests may help lead to a resolution or prompt the need to link the requests.
  • Suggested articles: HAi will look for knowledge articles that might help with the request, providing potential solutions.
  • User’s open requests: HAi will list the other requests that the user has raised. This may result in the discovery of similar requests already raised or just identifying that a customer has a large number of outstanding requests that might need some attention.
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In This Document