Documentation

{{docApp.title}}

{{docApp.description}}

How can we help?

{{docApp.searchError}}

{{docApp.searchResultFilteredItems.length}} results for: {{docApp.currentResultsSearchText}} in {{docApp.searchFilterBySpecificBookTitle}}

You have an odd number of " characters in your search terms - each one needs closing with a matching " character!

{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}

{{docApp.libraryHomeViewProduct.description}}

  1. {{book.title}}

{{group.title || group.id}}

{{group.description}}

  1. {{book.title}}

{{group.title}}

Search Data

The Knowledge search data helps analyze what people are searching for. This can help provide insight into how to organize your knowledge and identify gaps.

Search Data

  • Date. The date/time that the search was run.
  • Search Term. The full search that was entered by the user.
  • Results. The number of articles that were returned in the search results.
  • Source. Where the search was initiated from.
  • Searched By. The user that performed the search.
  • User Type. Identifies whether the person performing the search is a basic user, full user, or contact.

A valuable aspect of search data is identifying instances of someone having searched for something without getting any results. Getting no results — or in some cases, too many results — can impact the usefulness of your Knowledge content. Using this data can continually help you improve your Knowledge content. Ask yourself:

  • Are there any articles covering what they are looking for?
  • Do existing articles contain the correct text for the articles?
  • Where are most of the searches coming from?
  • Is a search term trending on a particular day?

Use the filter to show searches that contain a particular word.

  • How many times has this word been included in a search?

Search Data Filter

In This Document