The Knowledge search data helps analyze what people are searching for. This can help provide insight into how to organize your knowledge and identify gaps.

• Date. The date/time that the search was run.
• Search Term. The full search that was entered by the user.
• Results. The number of articles that were returned in the search results.
• Source. Where the search was initiated from.
• Searched By. The user that performed the search.
• User Type. Identifies whether the person performing the search is a basic user, full user, or contact.

A valuable aspect of search data is identifying instances of someone having searched for something without getting any results. Getting no results — or in some cases, too many results — can impact the usefulness of your Knowledge content. Using this data can continually help you improve your Knowledge content. Ask yourself:

• Are there any articles covering what they are looking for?
• Do existing articles contain the correct text for the articles?
• Where are most of the searches coming from?
• Is a search term trending on a particular day?

Use the filter to show searches that contain a particular word.

• How many times has this word been included in a search?